Front of House Team Member

Fenwick Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned UK department store is seeking Front of House team members to deliver exceptional customer service at their Kingston restaurants. Candidates should be warm and welcoming with excellent communication skills. The role offers a competitive salary, ample annual leave, and various perks, all while promoting a work-life balance without late-night shifts.

Benefits

25% Colleague Discount

28 days annual leave

Birthday day off

WeCare services

Pension scheme

Qualifications

• Proven track record in a customer-facing role desirable.
• Adaptable to changing demands and positive attitude in fast-paced environments.
• Passion for the hospitality industry and willingness to learn.

Responsibilities

• Deliver excellent customer service and ensure a clean and tidy restaurant.
• Share menu knowledge with customers.
• Work collaboratively with team members.

Skills

Customer-facing experience

Adaptability

Excellent communication

Interpersonal skills

Job description

Overview

Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our Mason & Rye or Restaurant on 3 restaurants in Kingston!

Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance. Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

Responsibilities

• We are currently recruiting for the following contracts:
• 1x 36.5 hours per week - Restaurant On Three
• 1x 15 hours per week - Restaurant On Three
• 2 x 36.5 hours per week - Mason & Rye

About the Candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.

• A proven track record in a customer-facing role within a similar business is desirable, but not essential
• Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
• Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
• Excellent communication and strong interpersonal skills are essential for this role

Benefits

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• 'Perks*' - a great way to get discounts, exclusive deals and cashback
• Pension scheme

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution. Following the success of our 15 own-bought restaurants and valued restaurant concession partners across our 8 stores; our restaurant business offers an un-rivalled dining experience, showcasing our famous Fenwick hospitality.