Front of House Team Member

Mollie's Motels LTD; Frimley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing hospitality brand in Frimley is seeking a Front of House team member. This role requires a customer-obsessed individual who is driven and eager to learn. You will be the first point of contact for customers, ensuring exceptional service and maintaining Mollie's high standards. Join a fast-growing team with a strong focus on career development and a supportive work environment. Benefits include competitive pay, professional qualifications, and wellness programs.

Benefits

Pay Rate £10.50 to £12.41

10% Tronc Scheme

Paid qualifications

Enhanced maternity/paternity leave

Company sick pay

Free on-site parking

Discounts platform

Additional leave after three years

Complimentary meal every shift

Unlimited free beverages

Discounted food and accommodation

Access to wellness program

Discounts on products

Length of Service Rewards

Monthly awards scheme

Refer a friend scheme

Birthday Reward

Qualifications

• Driven, articulate, and well-organized individuals passionate about customer service.
• Eager to learn and develop skills in the hospitality industry.

Responsibilities

• Ensure outstanding customer experiences.
• Maintain high standards of service and operational procedures.
• Work collaboratively in a high-performance team.

Skills

Customer obsessed

Attention to detail

Ability to work under pressure

Collaboration

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now looking for a Front of House team member looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

REQUIREMENTS

At Mollie’s, our Front of House Team must be customer obsessed, warm, welcoming and quality service focused individuals who are passionate about exceeding guest expectations and capable of empowering their fellow team members.

They need to be driven, work well under pressure, have an acute attention to detail and have ability to work collaboratively as part of a high-performance team to exceed the needs of guests, achieve agreed KPIs and work to the highest standards.

You will ensure that the Mollie’s high standards, guest policies and operational procedures are always maintained.

We are looking for candidates who are articulate, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

Working as part of the Diner Team, your role is to make sure that our customers have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun, and make an impact. As part of our front of house team, you are on the frontline of the business, providing the Mollie’s standard of service to our customers, in many cases, you will be the very first point of contact and as such are pivotal in setting the tone for the outstanding levels of customer service that we deliver.

As part of the role, you will be required to ensure your understanding of the customers experience is always up-to-date and this may involve spending time shadowing colleagues in stores where appropriate.

BENEFITS

• Pay Rate £10.50 to £12.41
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Free on-site parking
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave every after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward