Front of House Team Member

The Inn Collection Group; Conwy; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in hospitality is seeking a Front of House Team Member to create memorable experiences for guests. This part-time role involves welcoming visitors, taking orders, and ensuring a friendly atmosphere. Ideal candidates will have a passion for customer service and thrive in a fast-paced environment.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid Breaks

Discounted room bookings

Employee Assistance Programme

Tronc (tips)

Qualifications

• Thrive in a fast-paced environment.
• Committed to delivering exceptional experiences.

Responsibilities

• Welcome guests and ensure a warm experience.
• Take orders and serve dishes from the kitchen.
• Create a lively and enjoyable atmosphere.

Skills

Customer Service

Positive Attitude

Attentiveness

Passion for Hospitality

Job description

Join to apply for the Front of House Team Member role at The Inn Collection Group.

1 day ago Be among the first 25 applicants.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) — that’s tips to me and you.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, opening in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and features 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Hospitality