Front of House Team Member

Hydes Brewery; Chester; On-site; Full time

Job summary

A leading company in the hospitality industry is seeking a Front of House Team Member for their Stamford Bridge location in Chester. The role involves providing exceptional customer service, maintaining cleanliness, and working as part of a dedicated team. Offering competitive pay, tips, and various benefits, this position promises great opportunities for professional development and career progression within a welcoming environment.

Benefits

Weekly pay

50% discount off food for up to 6 people

Employee assistance programme

Paid breaks

Pension plan

Uniform allowance

24/7 access to GP online

50% off accommodation

Qualifications

• Must be over 18 to apply.
• Desire to provide excellent customer service.

Responsibilities

• Working on the bar and floor as the face of the site.
• Increasing sales via friendly service and conversation.
• Maintaining cleanliness of tables and seating areas.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

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You must be over 18 to apply for this role due to age limits and service of alcohol

What’s on offer?

Up to £10.42 ph + Tips + some great benefits including : Weekly pay, Discounts Platform, 24/7 access to GP online, paid breaks, uniform or allowance provided, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24/7 support and advice.

What hours will you be working?

Full Time hours available - up to 40 hours, including evenings and weekends, bank holidays and the Christmas period.

Your Development: Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

What you’ll be doing as a Front of House Team Member

As a Front of House Team Member, our customers are in your hands.You'll work on the bar and the floor andwill be the face of the site and become knowledgeable about all the dishes on our menu and be able to recommend accompanying beverages.Most of all you love to look after people, understand what makes them happy and have the desire to make someone’s day.

Your role will be crucial in ensuring the happiness of our customers, and responsibilities will include;

• Increasing sales through friendly service and conversation, and recommending dishes, and accompanying drinks.
• Ensuring the cleanliness of tables and seating areas meet our high standards for every customer you greet in both the bar and restaurant areas.
• Working as part of a team to deliver excellent standards of customer service, ensuring each and every customer receives the best service possible.
• Attention to detail to ensure you serve the customer with the correct order every time and pay particular attention to allergens.
• Undertaking continual training to develop your skills and knowledge.

Your Pub

The Stamford Bridge is a mere two miles from the Roman city of Chester, with its numerous tourist attractions and only ten minutes from the famous Chester Zoo. With its wonderful views over the Cheshire Plains, Stamford Bridge is the perfect place to enjoy the lighter evenings in its warm & welcoming atmosphere or while away the wintery nights by the log fires. The extensive food menu features an array of dishes to suit all tastes including delicious burgers, classic mains and succulent grills. We are proud to serve a great selection of high quality cask beers offering a wide range of styles and flavours.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.