Front of House Team Member

Pubsmiths - Stonegate Group; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Reward Card

Xtra Rewards

VIP entry to pubs

Hotel Discounts

Flexible working

Dental Insurance

Wages advances

Job summary

Stonegate Group, the UK’s largest pub operator, is seeking Front of House Team Members for Brasshouse in Birmingham. You will join a welcoming team and help create memorable guest experiences through friendly service and teamwork in a busy city centre venue.

We provide full training, flexible working, and access to rewards, discounts, and events across our pubs. If you enjoy connecting with guests and delivering great hospitality, this role offers variety, progression opportunities, and a

Qualifications

• Hospitality or customer service experience preferred.
• Ability to work as part of a team in a busy venue.
• Friendly, welcoming attitude and good communication skills.

Responsibilities

• Help prepare and serve food and drinks as part of the front of house team.
• Offer friendly recommendations to enhance the guest experience.
• Maintain a clean and safe environment for guests and team members.

Skills

Teamwork

Customer service

Communication

Job description

Location - Brasshouse

Front of House Team Member

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..

The Opportunity

At Brasshouse, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you…

• Help prepare and serve our delicious food and drinks at Brasshouse.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is on creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We serve a menu of well-loved traditional food and drinks, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. Located in the heart of the city, just off the Canal Old Line and Broad Street, the Brasshouse is a buzzing locals and visitors favourite. A historic brass foundry, now a busy pub and restaurant, with red-brick walls, wooden flooring, and tonnes of personality. We offer great-quality pub food and a wide range of cask ales, beers, wines, and spirits. We've got full Sky and BT Sports coverage, live entertainment, and music too.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Brasshouse directly.