Front of House Team Member

NEC Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job description

Job title: Front of House Team Member

Job reference: REQ003684

Date posted: 25/03/2025

Application closing date: 25/04/2025

Location: Birmingham City Centre and NEC Venues

Salary: £12.71 per hour

Package: Blank

Contractual hours: 0

Basis: Casual

Job category/type: Exhibitions

The NEC Group leads the way in the live events business, hosting over 750 events a year across our 5 venues. We have great opportunities to join our catering front of house team on a casual basis across our 5 venues - our Exhibition / Convention centres – NEC, ICC and Vox, and our Arenas – Utilita Arena and BP Pulse Live Arena.

About You

You will be providing amazing customer service, whether this be working on tills or behind one of our bars or food area serving our customers and clients. Either way, no day will be the same! You will be interacting with lots of customers to help ensure they have an unforgettable experience at our venues.

Training will be given, we are looking for Rockstars who are excited to experience working in the live event industry.

You Will Be

• Passionate about providing excellent customer service
• Confident giving a warm welcome to our visitors and clients
• Personable and professional
• Able to work in a busy environment and thrive on working at pace
• Remain calm under pressure
• Able to problem solve
• Feel comfortable with upselling
• Have a willingness to develop your skills

We have opportunities for you to work across our 5 venues and will discuss with you where and when you can work.

Hours will vary each week depending on event activity but the more flexible you can be in where and when you can work, the more work we will be able to offer you.

We Offer Competitive Pay And Lots Of Extras, Including

• Paying £12.71 per hour
• Accrued holiday
• Meal entitlement and free parking when working
• Pension matching up to 7%
• Access to great colleague offers and discounts

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.