Front of House Team Leader - Ship & Crown

Butcombe Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading group in the hospitality industry, offering an exciting work environment in a traditional pub setting. The Ship & Crown prides itself on quality service, from locally brewed beverages to hearty meals. Enjoy perks like a competitive hourly wage, staff discounts, and an opportunity to grow through industry-accredited training. Work with a supportive team that values creativity and mental health awareness.

Benefits

75% off food on shift

Potential accommodation

Access to training programs

Employee Assistance Program

Staff and supplier discounts

Event participation

Qualifications

• Looking for candidates with a passion for hospitality.
• Experience in food and drink service is a plus.
• A friendly and welcoming attitude towards customers.

Responsibilities

• Provide excellent customer service in a pub environment.
• Prepare and serve food and beverages.
• Maintain cleanliness and high standards in the pub.

Skills

Customer Service

Teamwork

Communication

Job description

We are an ambitious, award-winning company proud to empower our teams with autonomy to operate premium, fun businesses that impress our customers within industry-leading environments. We manage friendly, welcoming pubs, restaurants, and hotels with high standards and a unique approach, always striving for excellence.

The Ship & Crown is a traditional pub offering a wide selection of Cask Ales, Lagers, and Craft Beers. You can choose locally brewed options from the Channel Islands or explore beers from further afield. On a hot day, local Guernsey Rocquette’s cider is a top pick.

For those hungry, we serve hearty pub food, including classic bar meals. For a more formal dining experience, the Crow’s Nest above the pub offers panoramic views across the harbour.

If sports are your thing, the Ship & Crown broadcasts all major live sporting events, providing plenty of action to enjoy.

What’s in it for you?

• The opportunity to work for an award-winning business, recognized as Best Food Offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
• A competitive hourly rate, tips, 75% off food on shift, and potential accommodation.
• The chance to gain diverse experience across different businesses and food offers. We encourage autonomy and support your ideas to drive success.
• Access to industry-leading training through our ‘Pillars of Progression’ programme, including industry-accredited courses for future growth.
• Support and coaching from our Operations Team and experienced Managers.
• A caring employer committed to mental health awareness through the Burnt Chef Project and 24/7 Employee Assistance Program.
• Work closely with local food and drink producers, including our own award-winning beer.
• Investment in our properties and tools to help you succeed.
• Additional perks: events, training, staff and supplier discounts, and more!