Front of House Team Leader - Rope & Anchor

JW Lees; Altrincham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A traditional brewery in Altrincham is seeking a Front of House Team Leader to lead shifts and deliver exceptional customer service. You will mentor your team while maintaining high standards of service in a fast-paced environment. Experience in leadership and strong communication skills are essential. Join a family-owned company proud of its rich heritage and commitment to great customer experiences.

Benefits

Annual profit share

30% discount on food and drink

Discounted hotel stays

Wellbeing support

Career advancement opportunities

Qualifications

• Demonstrated leadership qualities and team player experience required.
• Must have excellent communication skills.
• Passion for providing exceptional customer service.

Responsibilities

• Lead shifts and ensure excellent customer service.
• Act as a positive role model and motivate your team.
• Serve food and drinks while managing the front of house.

Skills

Communication

Leadership

Customer Service

Job description

Overview

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees

• Pulling pints and serving food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and running shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together