Front of House Team Leader - Rope & Anchor

JW Lees; Altrincham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading family-owned brewery, JW Lees, seeks a Front of House Team Leader to join their vibrant team. This role involves leading shifts, delivering exceptional customer service, and mentoring staff. Enjoy benefits like profit sharing and discounts at JW Lees establishments while contributing to their legacy of quality hospitality.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels and inns

Wellbeing support

Career growth opportunities

Qualifications

• Expertise in communication and customer service.
• Leadership qualities required for team management and motivation.

Responsibilities

• Lead shifts and ensure excellent customer service.
• Serve food and drinks while setting a positive team example.
• Motivate team members and demonstrate strong leadership.

Skills

Leadership

Communication

Customer Service

Teamwork

Job description

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Wellbeing support with our Employee Assistance Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about
• The ability to demonstrate great leadership qualities along with being a great team player

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together