Front of House Team Leader

Stonegate Group; Sutton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

MiXR App 25% off food/drink

Xtra Rewards access

VIP entry to pubs

Hotel discounts

Flexible working

Dental insurance

Earned wage access

Development programmes

Job summary

Stonegate Group is seeking a Front of House Team Leader for The Old Bank in Sutton. The role involves leading the front of house team, delivering an exceptional guest experience, and collaborating with the management team to uphold the venue’s standards.

As a key part of our hospitality family, you will foster a welcoming environment, coordinate service, and help drive a lively pub atmosphere that suits our loyal locals and visiting guests alike.

Responsibilities

• Lead the front of house team and ensure guest experiences are delivered consistently.
• Collaborate with management to implement the venue's vision and standards.
• Create a warm, welcoming environment for guests and staff alike.

Job description

Location - Old Bank

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Old Bank.

Can you…

• Work alongside the management team to bring our shared vision to life.


• Help maintain smooth operations and consistency.


• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Old Bank in Sutton is a friendly venue located a stones throw away from Sutton Station offering delicious food, great drinks, and unforgettable experiences to all our guests. We are perfect for any occasion, including lunch, dinner visits, birthdays, and all other special occasions. We are also the only pub in Sutton with an outside TV, so we are THE go-to place for live sport in Sutton.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs


• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders


• VIP entry to our Pubs and Bars


• Stonegate Hotel Discounts


• Flexible working


• Corporate Discounted Rates at David Lloyd and PureGym


• Discounted Dental Insurance


• Stream – Early access to your earned wages


• Award winning development programmes

To be considered for the Front of House Team Leader position at Old Bank you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Old Bank directly.