Front of House Team Leader

Stonegate Pub Company; Sunderland; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

MiXR App 25% off food and drink foryou

Xtra rewards discounts

VIP pub events access

Discounted rates at health clubs

Earned wage access

Job summary

Stonegate Group is seeking a Front of House Team Leader for Bluebell Fulwell in Sunderland to lead the team, foster a welcoming atmosphere and ensure great guest experiences. The role involves working with management to deliver consistent service, drive operational standards and uphold the pub’s reputation for value and hospitality.

Ideal candidates will be 18+, with a passion for hospitality and proven leadership in fast-paced pub environments.

Responsibilities

• Lead and motivate the Front of House team to deliver an excellent guest experience.
• Collaborate with the management team to translate the shared vision into daily service.
• Maintain smooth operations and consistent service for all guests.

Job description

Sunderland, Tyne And Wear, United Kingdom, SR6 9AD

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Bluebell Fulwell.

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Bluebell is a traditional local pub in the heart of Fulwell, famous for great value food, drinks, and sports offerings. We cater for every occasion, with our quality range of ales, gins, and Sunday carvery making us a firm favourite with customers. We also have a car park, making us accessible to all staff and guests.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Bluebell Fulwell you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Bluebell Fulwell directly.