Front of House Team Leader

Butcombe Group; Malmesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a bold and award-winning team as a Front of House Supervisor at a charming pub in Malmesbury. This role offers the chance to provide outstanding hospitality while supporting a dynamic management team. You’ll be part of a company that values creativity and independence, allowing you to implement your ideas for success. With a competitive hourly rate, great tips, and numerous perks including substantial discounts on food and access to industry-leading training, this position promises a fulfilling and rewarding experience. Be part of a welcoming environment that prioritizes mental health and team well-being.

Benefits

75% off food on shift

Access to Liberation Life cashback platform

Industry-leading training and development

Employee Assistance Program

Team parties and events

50% off food on shift

Qualifications

• Experience in hospitality or customer service is essential.
• Ability to lead and motivate a team during shifts.

Responsibilities

• Deliver exceptional bar and waiting hospitality to customers.
• Support management in leading shifts effectively.

Skills

Hospitality Skills

Customer Service

Team Leadership

Education

High School Diploma

Job description

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house supervisor to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift.

Dating back to the 16th century, The Horse & Groom is a grade II-listed pub and inn in the heart of Charlton, near Malmesbury.

Fronted by a tree-sheltered lawn and surrounded by its own paddock, inside the pub you’ll find original flagstone floors and an open log fire, with award-winning Butcombe beer and ale behind the bar, and delicious seasonal dishes and traditional pub classics on the menu.

With five boutique bedrooms and a large beer garden for al fresco drinking and dining, The Horse & Groom offers the perfect rural escape.

What’s in it for you?

• The chance to work for an award-winning business. We have won multiple high profile awards over the last few years at the prestigious National Publican Awards including Best Food and Premium Food Offer and Best Managed Pub Co (2024). You will be working with some of the most talented people in the industry.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development, giving you independence to drive your pub to success and implement your own ideas – the bigger the better!
• A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
• Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our operations team and talented managers.
• You will work closely with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
• A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.