Front of House Team Leader

The People's Pub - Stonegate Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to enhance guest experiences at a vibrant pub. This role involves leading a dynamic team, ensuring smooth operations, and creating a welcoming atmosphere for patrons. With a focus on delivering exceptional service and fostering team spirit, you will play a crucial role in maintaining the pub's reputation as a lively and enjoyable venue. Join a company that values its team members and offers various perks and rewards, making it an exciting opportunity for those passionate about hospitality.

Benefits

25% off food and drink

Online benefits portal

VIP entry to Pubs and Bars

Hotel Discounts

Flexible working

Corporate Discount Rates

Vitality Healthcare

Discounted Dental Insurance

Early access to wages

Award winning development programmes

Qualifications

• Experience in a leadership role in hospitality.
• Ability to foster a welcoming environment for guests.

Responsibilities

• Lead and motivate the front of house team for excellent guest experiences.
• Maintain smooth operations and consistency in service.

Skills

Leadership

Team Motivation

Customer Service

Operational Management

Job description

Location - Hope

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Hope.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Situated close to Farringdon station, The Hope is a Grade II listed public house, dating back to 1790. It is a perfect example of an early traditional pub that used to open to market traders first thing in the morning, although the pub now keeps more conventional opening hours. The Hope offers a wide range of beer and gin and serves Pieminister pies for our guests to enjoy.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

3. VIP entry to our Pubs and Bars

4. Stonegate Hotel Discounts

5. Flexible working

6. David Lloyd Corporate Discount Rates

7. Vitality Healthcare

8. Discounted Dental Insurance

9. Wagestream – Early access to your earned wages

10. Award winning development programmes

To be considered for the Front of House Team Leader position at Hope you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Hope directly.

Job Reference: SW1291176LonFOHTL