Front of House Team Leader

Gordon Ramsay Restaurants; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a passionate Front of House Team Leader to join their vibrant team. This role involves overseeing daily operations, ensuring outstanding customer service, and leading a dedicated team. You will play a crucial role in creating memorable dining experiences while maintaining high standards of service and cleanliness. With a focus on training and development, this position offers a fantastic opportunity to grow within a dynamic and supportive environment. If you are enthusiastic about hospitality and ready to lead a team to success, this is the perfect opportunity for you.

Benefits

Competitive Pay Rate

Wage Stream Employer

World-Class Training Opportunities

50% Staff Discount on Food and Drink

Discount on Academy Classes

Preferential Room Rates at Partner Hotels

30% Discount for Friends & Family

Free Mental Health Support

50% off Membership to CODE

Family Meals on Duty

Qualifications

• Minimum 1 year of leadership experience in hospitality.
• Exceptional communication and guest service skills.

Responsibilities

• Supervise front-of-house staff and operations.
• Ensure exceptional guest experiences and service quality.

Skills

Team Leadership

Customer Service

Interpersonal Skills

Conflict Resolution

Organizational Skills

Education

Experience in Hospitality Leadership

Tools

Restaurant Management Software

Reservation Systems

Job description

Job Title: Front of House Team Leader

Location: Gordon Ramsay Street Burger Covent Garden

Job Type: Full-time, flexible

About Us: Street Burger Covent Garden is a vibrant and welcoming establishment known for its exceptional service, juicy burgers, and buzzing atmosphere. We pride ourselves on creating memorable dining experiences for our guests and fostering a supportive and dynamic environment for our team.

Job Description: We are seeking an enthusiastic and experienced Front of House Team Leader to join our team. In this role, you will oversee daily front-of-house operations, ensuring outstanding customer service and efficient team management. Your leadership will be pivotal in maintaining our high standards and enhancing the overall guest experience.

Key Responsibilities:

1. Team Leadership: Supervise and coordinate front-of-house staff, ensuring smooth daily operations and a cohesive team environment.
2. Customer Service: Provide guests with a heartfelt and memorable experience each and every time they visit.
3. Training and Development: Train, mentor, and develop front-of-house staff, fostering a positive and productive work environment.
4. Operations Management: Oversee each guest's dining journey, from a warm welcome at the door to a cheery farewell on the way out.
5. Quality Control: Monitor and maintain restaurant cleanliness and ensure all food and drinks are served to our high standard.
6. Compliance: Ensure adherence to health, safety, and sanitation standards.

Qualifications:

1. Minimum 1 year of experience in a leadership role within the hospitality industry.
2. Exceptional interpersonal and communication abilities.
3. Proven ability to manage and resolve guest issues effectively.
4. Proficiency in restaurant management software and reservation systems.
5. Strong organizational skills and attention to detail.
6. Ability to work flexible hours, including evenings, weekends, and holidays.
7. Guest-focused mindset with a passion for service excellence.

What’s in it for you:

• Competitive Pay Rate
• Wage stream employer - Employees can access up to 50% of wages before payday.
• Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3.
• Work with and learn from extraordinary culinary and front-of-house talent in a diverse, energizing and professional restaurant environment.
• A fantastic 50% staff discount on food and drink in UK restaurants.
• 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family.
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotels.
• 30% Discount on bookings for your Friends & Family in all UK Restaurants.
• MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy.
• 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars, and hotels.
• Amazing family meals on duty.

We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.