Front of House Team Leader

Social Pub And Kitchen - Stonegate Group; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to join their vibrant team. This role involves leading and motivating a passionate crew to deliver exceptional guest experiences in a lively pub setting. You will work closely with management to ensure smooth operations and create a warm atmosphere for guests. With a focus on great food, craft beers, and a welcoming environment, this position offers a unique opportunity to be part of a dynamic and diverse team. If you are enthusiastic about hospitality and enjoy engaging with guests, this could be the perfect role for you.

Benefits

25% off food and drink for you and friends

Online benefits portal with discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discount rates

Healthcare benefits

Discounted dental insurance

Early access to earned wages

Award-winning development programs

Qualifications

• Experience in a leadership role within hospitality.
• Strong customer service skills and ability to motivate a team.

Responsibilities

• Lead and motivate the Front of House team to ensure excellent guest experiences.
• Maintain smooth operations and foster a welcoming environment.

Skills

Leadership

Customer Service

Team Motivation

Communication

Education

No formal education required

Job description

Location - Hanover Tap

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Hanover Tap.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If it's live, it’s on, and we are the place to watch it. We are situated on Hanover St. in the city centre. The Hanover is an amazing craft pub with a great range of craft beer and craft cider! Our guests come in for our delicious lunch deals and take advantage of our 50% off cocktails! This is a local favourite!

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

3. VIP entry to our Pubs and Bars

4. Stonegate Hotel Discounts

5. Flexible working

6. David Lloyd Corporate Discount Rates

7. Vitality Healthcare

8. Discounted Dental Insurance

9. Wagestream – Early access to your earned wages

10. Award winning development programmes

To be considered for the Front of House Team Leader position at Hanover Tap you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Hanover Tap directly.

Job Reference: HE1289476EdiFOHTL