Front of House Team Leader

The Crown Inn; Chippenham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Working

Award-Winning Culture

Benefits Bar

Career Growth & Development

Length of Service Awards

Annual Awards Night

Extra Time Off

Team Discounts

Wellbeing Support

Beautiful Locations & Great Teams

Job summary

Butcombe Group is seeking a Front of House Team Leader to lead by example in our pubs and inns, delivering a warm, high‑standard guest experience across bar, dining and outdoor spaces. Working in some of the UK’s most picturesque locations, you’ll inspire your team and uphold brand standards.

You’ll be confident steering shifts, coaching colleagues, and ensuring smooth service with attention to detail, cleanliness, and presentation.

Responsibilities

• Leading by example on shift, supporting the management team to deliver smooth, high-quality front-of-house operations
• Delivering outstanding guest experiences through brilliant service, warm hospitality, and a strong attention to detail
• Taking a lead role on the floor during service, supporting and guiding the team to maintain pace, standards, and energy
• Serving food and drinks across the bar, restaurant, and outdoor areas while ensuring exceptional presentation and service standards
• Supporting daily opening and closing procedures, ensuring the pub is fully prepared for service and left to standard at the end of trade
• Maintaining high standards of cleanliness, organisation, and presentation across all front-of-house areas, including glassware and equipment
• Supporting stock rotation, replenishment, and routine operational tasks to keep service running efficiently

Job description

At Butcombe Pubs & Inns, we’re all about great food, great service, and creating lasting memories. As a FoHTeam Leader, you’ll be at the heart of a dynamic, fast-paced environment, leading by example to ensure every guest enjoys an outstanding experience. Working in some of the UK’s most stunning and picturesque locations, you’ll play a key role in driving service standards, supporting your team, and bringing our hospitality to life.

We’re looking for a passionate, customer-focused Team Leader who thrives in a busy environment and takes pride in delivering exceptional service. You’ll be confident in leading shifts, motivating the team, and ensuring smooth day-to-day operations across the front of house. With a hands-on approach and a strong eye for detail, you’ll help create a positive team culture while consistently exceeding guest expectations.

What You'll Be Doing

• Leading by example on shift, supporting the management team to deliver smooth, high-quality front-of-house operations
• Delivering outstanding guest experiences through brilliant service, warm hospitality, and a strong attention to detail
• Taking a lead role on the floor during service, supporting and guiding the team to maintain pace, standards, and energy
• Serving food and drinks across the bar, restaurant, and outdoor areas while ensuring exceptional presentation and service standards
• Supporting daily opening and closing procedures, ensuring the pub is fully prepared for service and left to standard at the end of trade
• Maintaining high standards of cleanliness, organisation, and presentation across all front-of-house areas, including glassware and equipment
• Supporting stock rotation, replenishment, and routine operational tasks to keep service running efficiently

What's In It For You?

• Flexible Working – We understand the importance of work/life balance and offer flexibility to help you make work fit around your lifestyle.
• Award-Winning Culture – Join one of The Sunday Times Best Places to Work 2025, winners of The Publican Awards Best Pub Employer 501+ 2026, and recognised nationally for our industry-leading training and development programmes.
• Benefits Bar – Access discounts, cashback, and perks across major retailers, holidays, groceries, days out, and more.
• Career Growth & Development – From structured training plans to development opportunities across the business, we’ll support you in building a long-term career in hospitality.
• Length of Service Awards: Celebrate milestones with exciting rewards for your dedication.
• Annual Awards Night: Be recognised and celebrated through our annual Bar Raiser Ball awards, dedicated to recognising the incredible work our teams do.
• Extra Time Off – Enjoy an extra day of holiday on your birthday, plus the option to purchase additional holiday throughout the year.
• Team Discounts – Enjoy 30% off across Butcombe Pubs & Inns and 50% off food whilst on shift.
• Wellbeing Support – We’re proud ambassadors of The Burnt Chef Project and provide access to a 24/7 Employee Assistance Programme to support your wellbeing.
• Beautiful Locations & Great Teams – Work in stunning pubs and inns alongside passionate people who genuinely care about delivering amazing experiences.

Why Join Butcombe Group?

We believe hospitality is at its best when people can be themselves. That’s why we’ve created a culture where everyone belongs, a place where you’re encouraged to just beyou. We work From the Heart, Set the Bar High, Raise the Spirits, and create experiences that genuinely become the Talk of the Town.

INDMP