Front of House Team Leader

Walkabout - Stonegate Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pub and bar operator in Birmingham seeks a Front of House Team Leader to enhance guest experience and support the team. Responsibilities include leading service, ensuring operational excellence, and creating a welcoming environment. Ideal candidates will have customer-facing experience and be 18 or older. Join a vibrant team and enjoy benefits like discounts and flexible working.

Benefits

25% off food and drink for you and friends

Online discounts portal

VIP entry to pubs and bars

Flexible working

Corporate discounts

Discounted dental insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Previous experience in a customer-facing role.
• Ability to motivate a team and deliver exceptional service.
• 18 years of age or over due to the sale of alcohol.

Responsibilities

• Lead and support the front of house team to ensure guest satisfaction.
• Maintain smooth operations during service.
• Create a welcoming atmosphere for guests.

Skills

Team leadership

Guest experience enhancement

Operational consistency

Job description

Location - Walkabout

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Walkabout.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Walkabout proudly stands as the premier destination for sports enthusiasts and party people alike. We offer an abundance of delicious eats, game-ready beer towers and an electrifying party atmosphere. Equipped with a huge HD screen, we ensure an unparalleled viewing experience for sports fans for a multitude of live sports. It doesn’t stop at the final whistle; we’re the go-to late-night party venue, boasting an enticing array of cocktails and a dynamic playlist featuring chart-toppers and indie hits. If you’ve got the energy, passion, and confidence to get the wild vibes on a roll, you’re exactly what we’re after! Walkabout and Felson's is a duel-site serving up top tucker, sensational sips and all things sport, 7 days a week till late. Located on the famous Broad Street, our guests can get in the Aussie spirit and take a trip to Walkabout to crack open a cold one with juicy burgers and all the ultimate sports games on our big screens. Or if they fancy some competition amongst friends, they can simply head down below to Felson's on the Canalside and take on pool, darts and shuffleboard whilst enjoying some delicious food and drink.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Walkabout you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Walkabout directly.

Job Reference: WB1402451BirFOHTL