Front of House Team Lead - Moreton-in-Marsh

The Bamford Collection; Moreton-in-Marsh; On-site; GBP 28,000; Full time

Job summary

A leading company in the luxury hospitality sector is seeking a passionate Front of House Team Lead for their venue in Moreton-in-Marsh. This full-time role involves ensuring exceptional customer service, managing daily operations, and leading a dynamic team to deliver a top-notch experience. Candidates should have prior experience in luxury environments and be committed to maintaining high service standards while fostering team morale. Attractive perks include discounts, subsidized medical insurance, and a contributory pension scheme.

Benefits

Discounts on products, treatments, and dining experiences

One paid volunteering day per year

Subsidized private medical insurance through Bupa

Contributory pension scheme

Life assurance cover

24/7 mental health support via EAP

Qualifications

• 2-3 years previous experience in luxury hospitality.
• High standards and desire to exceed customer expectations.
• Excellent communication skills and confidence in dealing with issues.

Responsibilities

• Support the FOH team to ensure excellent customer service.
• Assist with opening, closing, and shift handovers.
• Motivate the FOH team to perform at their best.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Proactive Work Approach

Tools

Booking Systems

Job description

Front of House Team Lead - Moreton-in-Marsh

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth - to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem - to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE

Nestled within 3,500 acres of breathtaking organic farmland in the heart of the Cotswolds, The Club by Bamford offers members a truly immersive 360 wellness experience - where fitness, holistic well-being, and nature meet in perfect harmony.

We are seeking a passionate and proactive Front of House Lead to join our world-class team. You will be the heartbeat of our daily operations, the first smile our members see, the steady hand behind our service excellence, and leading the team by example by setting the standard for exceptional service.

This role is full time, based on 40 hours per week including weekends.

Salary: 27,280.00 per annum.

RESPONSIBILITIES

• Support the FOH team to ensure excellent customer service and smooth daily operations.
• Ensure familiarity with classes, personal training sessions, therapies, retail products, and services; recommend confidently to maximize sales.
• Resolve minor issues promptly and escalate concerns to the Manager if necessary.
• Assist with opening, closing, and shift handovers, taking on Duty Manager responsibilities in the Manager's absence.
• Support the FOH Manager with ad-hoc duties as required.
• Monitor and adjust team priorities based on demand and guest flow.
• Handle problems effectively and professionally.
• Motivate the FOH team to perform at their best, maintain morale, and address concerns.
• Communicate key updates, feedback, and issues to the FOH Manager.
• Ensure all documentation and checklists are completed accurately during opening and closing procedures.

SKILLS YOU WILL BRING

• 2-3 years previous experience in luxury hospitality.
• High standards and a desire to exceed customer expectations.
• Professional customer service skills, positive personality, and a flair for luxury service.
• Ability to work well under pressure.
• Excellent communication skills and confidence in dealing with issues.
• Experience in delivering professional customer service and maintaining high standards.
• Knowledge of booking systems (preferable).
• Strong attention to detail.
• Proactive work approach.
• High level of written and spoken English.
• Personal appearance of a very high standard at all times.

PERKS & BENEFITS

• Discounts on products, treatments, and dining experiences from day 1.
• One paid volunteering day per year.
• Subsidized private medical insurance through Bupa.
• Contributory pension scheme (up to 9% of salary, with up to 4.5% employer contribution).
• Life assurance cover (up to one year's salary).
• 24/7 mental health support via Employee Assistance Programme.