Front of House Team Lead

Integrated Care System; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading independent hospital is seeking a Front of House Team Lead to oversee administrative services and support staff in providing high standards of service. Responsibilities include managing rotas, supervising employees, and ensuring compliance with hospital policies. This role is essential for maintaining a smooth operation and enhancing patient care, perfect for candidates with proven customer service skills and leadership experience.

Qualifications

• Proven office and customer service experience.
• Prepared to undertake further training relevant to the role.
• Previous experience in a clinical setting.

Responsibilities

• Supervise and support Front of House administrative staff.
• Manage staff rotas to ensure effective service delivery.
• Monitor staff performance and compliance with procedures.

Skills

Leadership

Customer Service

Teamwork

Education

GCSE-level education (or equivalent)

Job description

Go back The Hospital of St John and St Elizabeth

Front of House Team Lead

The closing date is 20 July 2025

Candidatesare advised to apply directly using the following link:

Job link: https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=ffba792e-4424-4212-9994-7821c5b894e5

Pleasenote, only applications received through the employer's website will bereviewed.

The Team Leaders play an integral part in the delivery of outpatient services by providing support and leadership to the Front of House administration team.

Main duties of the job

In collaboration with the Front of House supervisor, the Team Leaders will be responsible for the day-to-day supervision Front of House administration team, and will ensure that the department delivers high standards of service in an efficient way and in line with Hospitals and Departmental standards.

As an organisation we would expect that all staff working on administration areas should always demonstrate a commitment to providing an excellent service that is sensitive, putting others before themselves with care and consideration.

The administration team is responsible for meeting the needs of anyone who walks through the main door. Services are provided to both outpatients and inpatients, guests of those patients or of the staff, and various contractors that work within the hospital.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Job responsibilities

• To provide day to day supervision, leadership and support to administrative staff members
• To support the supervisor in proactively managing staff rotas, annual leave and flexi time to ensure adequate cover for effective service delivery, escalating any issues that cannot be resolved to the appropriate senior colleagues.
• Liaise with the other team leaders to ensure all areas are covered during busy periods and staff breaks.
• Review services provisions for the following day and escalate any potential issues to the supervisor.
• To support supervisor for ensure administrative staff members have completed and remain compliant with all essential training required of you by the Hospital and accurate training records are maintained.
• To support the supervisor in monitoring staff performance and compliance against standard operating procedures and agreed ways of working, addressing any issue of non-compliance with individuals
• Support staff in trouble shooting issues and complaints
• Be accountable for own standards of work in accordance with departmental policies and procedures, and take every opportunity to sustain and improve knowledge and skills.
• Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident reporting policy and procedure.

Person Specification

Experience

• Literate and numerate with a good level of education to GCSE-level (or equivalent)
• Prepared to undertake further training/ qualification relevant to the role.
• Proven office and customer service experience in pervious employment
• Previous experience in a clinical setting
• Able to work within a team
• Strong leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth