Front of House Team/Assistant-Huddersfield

THRIVE Wellness; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established wellness practice is seeking a motivated Chiropractic Assistant to enhance patient experiences and contribute to a positive community impact. This role offers a unique opportunity to be part of a dedicated team focused on delivering world-class service. No prior experience is necessary, as comprehensive training will be provided. Ideal candidates will possess strong communication skills, a proactive attitude, and a commitment to excellence in customer service. Join a supportive environment where your contributions will help shape the future of wellness in the community.

Qualifications

• No prior experience required, but a keen interest in health and wellness is a plus.
• Strong communication and organization skills are essential.

Responsibilities

• Provide exceptional customer service and maintain a welcoming environment.
• Manage bookings, payments, and patient inquiries efficiently.

Skills

Customer Service

Communication Skills

Administration Skills

Organization Skills

IT Skills (Microsoft Office)

Proactivity

Flexibility

Tools

Patient Management System

Job description

Front of House Team in Huddersfield, West Yorkshire

Full Job Description

We have a huge opportunity to build on our growth and reputation, where you will play a key role in reaching new heights, delivering world-class service to our practice members and reaching more patients to make a positive difference in our community.

No experience or knowledge of the industry is necessary, but a keen interest in health and wellness is a massive plus. Our team will provide full training to succeed in the role.

Role Overview:

Internally known as a ‘Chiropractic Assistant’, this role plays a key part in serving our practice members as they go through their wellness plan. This position sits within our operations team who are vital to the smooth running of the clinic and lead the way when it comes to the care in our wellness care practice.

Key Responsibilities:

1. Providing world-class customer service and making the practice a warm and welcoming environment.
2. Booking, scheduling, allocating, and taking payments for active practice members.
3. Liaising with practice members on the telephone, in person, and by email managing queries and questions.
4. Ensuring all front desk admin is up to date.
5. Adhering to and continually improving our Quality Management Systems and processes.
6. Account and diary management: attending to enquiries, patient bookings, amending appointments, invoicing, and taking payments.
7. Attending extra hours for training, seminars, events, and holiday cover where required.

Skills Required:

1. Confidence and a positive outlook on life.
2. Excellent command of the English language with outstanding written and verbal communication skills.
3. Strong administration and organization skills with a high attention to detail.
4. Honest, loyal, and trustworthy character who is flexible, professional, a team player, and committed to holding high standards.
5. Punctual, reliable, and exceptional in customer service.
6. Good IT computer skills – Microsoft Office, Patient Management System.
7. Systems thinking; seeks out and creates systems-centered solutions for any recurring tasks and challenges and follows processes well while making suggestions for improvement.
8. Proactivity: acts without being told what to do.
9. Account handling and call handling skills (desirable but not necessary).