Front Of House Supervisor / Team Lead

Farmer Copleys Farm Shop Limited; Pontefract; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading farm shop and café in Pontefract is looking for a Front of House Supervisor/Team Lead. The ideal candidate will manage a team, ensure high-quality customer service, and maintain restaurant standards. Responsibilities include welcoming guests, overseeing dining operations, and adhering to food safety protocols. Competitive salary and benefits offered.

Benefits

Competitive salary

Auto Enrolment Pension Scheme

Staff Discount

Flexible hours/shifts

Health & wellbeing programme

On-site parking

Qualifications

• Experience in a customer-facing role is essential.
• Ability to lead a team and manage restaurant operations.
• Knowledge of food safety standards required.

Responsibilities

• Prepare restaurant for service.
• Oversee waiting team and scheduling.
• Welcome customers and serve food and drinks.

Skills

Customer service skills

Leadership abilities

Food safety knowledge

Organizational skills

Problem-solving skills

Job description

Overview

Job Title: Front of House Supervisor/Team Lead

Location: Pontefract

Salary: Competitive

Job Type: Full time, permanent - 40hrs per week.

Farmer Copleys is an award-winning Farm Shop, Café & Restaurant based in Pontefract, West Yorkshire. On the farm, we produce our own lamb and beef and grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, liquorice and our hens lay our eggs. Everything is available in our farm shop and the shop supplies the delicious ingredients for our Moo Café. We have a skilled and talented team of butchers, bakers and chefs to make and prepare our range of products and menus which are available in the café and restaurant where we offer tasty food during the day and offer private functions too. We now have an opportunity for a Front of House Supervisor/Team Lead 40hrs per week.

Responsibilities

• Prepare restaurant for service
• Meet and greet customers on arrival, welcoming them to their table
• Oversee a waiting team including assisting with scheduling
• Clean and organise restaurant prior to opening and after closing
• Manage and control table reservations and bookings
• Retrieve and correctly count takings from each service
• Adhere to proper food safety standards
• Oversee the appearance of food displays and the quality of food being served
• Assist Head of Front of House in developing procedures for the maintenance of high-quality food
• Monitor cleanliness and general appearance of restaurant
• Serving of food and drinks to customers
• Troubleshoot till system problems as needed
• Analyse and action plan mystery shopper reports in conjunction with the Head of Front of House
• Perform close out procedure
• All Farmer Copley team members are required to perform alternate functions from time to time, both within and outside of their department, particularly during peak seasonal events

Customer Service Expectations

With a high degree of customer contact, you must be helpful, welcoming, friendly, courteous, smiling and professional in accordance with the Farmer Copley values.

Benefits

• Competitive salary
• Auto Enrolment Pension Scheme
• Staff Discount
• Flexible hours/shifts
• Health & wellbeing programme (after 12m service)
• On-site parking

Candidates with the relevant experience or job titles of Front of House Lead, FOH, Front of House Manager, Server, Waiter, Waitress, Host, Hostess, Front of House, Senior Waiter, Senior Waitress, may also be considered for this role