Front of House Supervisor - New Opening

The Lounges; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A successful restaurant group in the UK is seeking a Supervisor to join the team at their new opening location. In this role, you will support the management in delivering excellent customer experiences and leading a motivated team. Ideal candidates will have a background in hospitality and be passionate about service excellence. You'll enjoy shared tips, paid breaks, and great perks while driving your Lounge to be the go-to place for the community.

Benefits

Tips shared across the team

Paid breaks

Staff food every shift

50% off food and drinks

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Best staff party - Loungefest

Emotional and practical support

Power over your pay with Wagestream

Company pension scheme

Long service awards

Opportunity for personal development

Qualifications

• Existing Supervisor, Team Leader, or front of house experience.
• Experience in a bar environment with food and drink preparation.
• Driven and able to overcome challenges.

Responsibilities

• Support management and deliver great shifts.
• Lead the team to ensure timely service.
• Ensure customer satisfaction and community engagement.

Skills

Hospitality passion

Good communication skills

Attention to detail

Ability to build rapport

Self-motivator

Job description

This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK.

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram