Front of House Supervisor (Hiring Immediately)

JR United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in guest services seeks a Front of House Supervisor in London to oversee reception operations within a prestigious financial firm. This role involves welcoming guests, managing administrative tasks, and leading a small team, emphasizing exceptional service and organisation in a busy environment.

Qualifications

• At least one year of leadership experience.
• Warm and confident demeanor.
• Proactive and smart solution finder.

Responsibilities

• Lead day-to-day running of the reception.
• Welcome guests and clients professionally.
• Manage meeting room bookings and front desk operations.

Skills

Leadership

Communication

Customer Service

Organisational Skills

Problem Solving

Job description

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Front of House Supervisor (Hiring Immediately), London

Client: Compass Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are looking for a Guest Services Team Leader to join our Rapport team of 2 Ambassadors, based in our client’s office near Green Park. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential.

Main responsibilities

• Lead by example and support the day-to-day running of the reception
• Welcome guests and clients with warmth and professionalism
• Manage meeting room bookings and ensure spaces are client-ready
• Oversee front desk operations and provide administrative support
• Operate the main switchboard and direct calls efficiently
• Liaise with catering and office teams to ensure seamless service

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
• Be warm, confident, and genuinely enjoy helping people
• Stay calm, organised, and focused in a busy environment
• Have a proactive mindset and enjoy finding smart solutions
• Communicate clearly and professionally at all levels

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.