Front of House Supervisor - Hertford

Lounge Café Bars; Hertford Heath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading café bar chain is seeking a Supervisor to enhance customer experience through exceptional service. This role involves leading a committed team, ensuring high standards, and making the café a staple in the local community. Ideal candidates will have a strong hospitality background, good communication skills, and a passion for delivering memorable experiences.

Benefits

Tips shared among staff

Paid breaks

Staff food on every shift

50% discount on food

28 days holiday (pro rata)

Competitions and incentives

Christmas and Boxing Day off

Loungefest staff party

Emotional support via Licenced Trade Charity

Company pension scheme

Long service awards

Career progression opportunities

Qualifications

• Experience as a Supervisor or Team Leader in a bar or restaurant.
• Strong leadership qualities and ability to motivate a team.
• Good literacy skills for reporting on Key Performance Indicators (KPIs).

Responsibilities

• Support management in maintaining high service standards.
• Lead the team to ensure timely delivery of services.
• Manage customer interactions to enhance satisfaction.

Skills

Hospitality

Customer Satisfaction

Communication

Attention to Detail

Problem Solving

Job description

2 days ago Be among the first 25 applicants

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!

It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business
  
  

What You'll Bring

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
  
  

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Restaurants

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