Front of House Supervisor | GLive | Zero Hours

Wycombe Swan Theatre; Guildford; On-site; GBP 37,195,000 - 44,083,000; Part time

Benefits offered by this job

Discounted theatre tickets

Training and development plans

Retail savings via TE&ME

Mental health resources

Job summary

G Live in Guildford is seeking a Front of House Supervisor to manage guest experience across a dynamic live-entertainment venue. The role supports Duty Managers and leads casual staff, with responsibilities across customer service, safety, and event delivery.

Shifts are flexible and include evenings, weekends, and holidays. This position offers a zero-hours contract in a fast-paced venue environment within Trafalgar Entertainment group.

Qualifications

• Significant experience in theatre, music or live entertainment.
• Self-motivated, engaging and dynamic leader.
• Commercially savvy and able to influence others.

Responsibilities

• Welcome guests with a personable and genuine touch.
• Assist Duty Managers to ensure smooth operation.
• Maintain excellent knowledge of the venue to answer guest questions.

Job description

Front of House Supervisor | GLive | Zero Hours

G Live in Guildford has established itself as one of South East’s leading live entertainment venues specialising in music, comedy, concerts, family shows, and special events.

ABOUT THE ROLE

The Front of House Supervisor is vital to the success of our business. Here at G Live, it is an exciting, fast‑paced environment with a variety of shows, plays, music and comedy, as well as some community productions. We also host events including conferences, party nights, ticket dining events, and corporate functions.

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for Front of House Supervisor. Shifts are flexible/variable and include evenings, weekends, and holidays.

As the postholder is responsible for:

• Welcome guests with a personable and genuine touch.


• To directly assist the Duty Managers, ensuring smooth operation.


• Outstanding knowledge of the venue, ready to answer questions guests may have.


• Undertake training and development relevant to the successful execution of the job role.


• Assist Duty Manager with the induction and training of new team members.


• Identify any Health and Safety risks in the venue and report them appropriately.


• To understand and have a working knowledge of all current Health and Safety legislation, licensing regulations and Food Hygiene legislation.


• Effective supervision of G Live’s Guest Experience operation, casual staff and volunteers, working alongside the Hospitality Supervisors ensuring the highest standards.


• Delivery of allocated events including the preparation of equipment, room setups and correct storage of equipment.


• Understand Stage Door and provide break cover.


• Assist with Fire Evacuations and take part in regular drills.


• Liaise with customers to ensure all upselling opportunities are realised.


• Keep front of house areas tidy to ensure the venue is a safe place for both employees and customers.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

ABOUT YOU

A creative professional with significant experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.

Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third‑party producer clients) you’ll be energetic, proactive, results‑focussed and creative in your approach.

You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.

about trafalgar entertainment

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award‑winning global live‑entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live‑streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

• Discounted theatre tickets


• Training and development plans


• Hundreds ofsavings across retailers withTE&ME


• Access to mental health resources


• And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title: Front Of House Supervisor

Location: Guildford, GU1 2AA , GB

Contract: Zero Hours

Annual Leave: Paid at 12.07% of hours worked

Salary: £13.50 per hour

Closing Date: 05.10.2026 (Please note that vacancies may close early if required)