Front of House Supervisor - Barnsley

Lounge Café Bars; South Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Lounge Café Bars à Barnsley recherche un Front of House Supervisor. Vous serez responsable de la supervision de l'équipe, garantissant satisfaction client et qualité de service, tout en ayant l'opportunité de faire progresser votre carrière dans un environnement dynamique. En tant que superviseur, votre mission sera d'encadrer une équipe motivée pour offrir une expérience mémorable aux clients.

Benefits

Pourboires partagés

Repas gratuits chaque shift

Réduction de 50% sur la nourriture

Jours fériés payés

Opportunités de développement personnel

Qualifications

• Expérience en tant que superviseur, chef d'équipe ou membre d'équipe en service.
• Bonne communication et compétences en literacy.
• Capacité à travailler de façon autonome sous pression.

Responsibilities

• Superviser et coordonner les services pour garantir une expérience client exceptionnelle.
• Gérer les rapports sur les KPI et le recrutement.
• Travailler en collaboration avec l'équipe pour maintenir les standards de l'entreprise.

Skills

Hospitality

Communication

Attention to Detail

Sales Building

Job description

Front of House Supervisor - Barnsley

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram