Front of House Supervisor

TN United Kingdom; Wilmslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to join their vibrant team. This role involves leading from the front, ensuring that every shift runs smoothly while delivering exceptional service to customers. You'll play a crucial part in creating a welcoming atmosphere, driving team performance, and maintaining high operational standards. With a focus on personal development and career progression, this position offers a rewarding opportunity for those passionate about hospitality and teamwork. If you're ready to take your career to the next level in a fast-paced environment, this could be the perfect match for you.

Benefits

Tips shared equally

Staff food on every shift

50% discount on food

28 days holiday

Incentives and competitions

Christmas and Boxing Day off

Company pension scheme

Long service awards

Personal development opportunities

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong knowledge of sales building and HR best practices.

Responsibilities

• Support management to ensure customer satisfaction and team performance.
• Lead the team to maintain high standards and efficiency.

Skills

Hospitality Experience

Team Leadership

Communication Skills

Attention to Detail

Sales Knowledge

Job description

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About the Role

Lounges are special places, thanks to the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with the team to ensure every customer leaves happy. Your supervision ensures this success. It's all about the bustle. You'll lead from the front, setting a high pace so the team delivers on time, every time. You'll focus on the details, never settling for second best, making your Lounge the go-to place for the local community. This role is demanding but rewarding for those who have what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Staff food on every shift, regardless of hours worked
• 50% discount on food across all three brands from day one
• 28 days holiday (including Bank Holidays), pro-rata
• Competitions and incentives, like all-expenses-paid trips with our suppliers
• Christmas and Boxing Day off
• The best staff party - Loungefest
• Support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression in a fast-growing business

What You'll Bring

• Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, with a background in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• A natural talent and passion for hospitality
• Highly driven and persistent in overcoming challenges
• Good literacy skills and attention to detail for reporting on KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with limited supervision, managing pressure and deadlines
• Strong knowledge of best practices in sales building, sales and labour forecasting, paperwork, reporting, recruitment, HR, and NPS

For more information about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram