Front of House Supervisor

Sodexo Group; Warminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider is seeking a Front of House Supervisor at Battlesbury Barracks, Warminster. Your role involves overseeing operations in bar and food outlets, ensuring excellent customer service, and leading a cohesive team, with opportunities for career development in a supportive environment. Ideal candidates should have experience in hospitality and strong leadership skills.

Benefits

Fully funded apprenticeship qualifications

Career development opportunities

Wellbeing Support

Financial Benefits

Work Perks

Qualifications

• Experience in a similar supervisory role in hospitality.
• Knowledge of catering operations.
• Ability to motivate and lead a team.

Responsibilities

• Lead front-of-house team in food and beverage outlets.
• Control rostering and work details.
• Maintain staff training and compliance with safety regulations.

Skills

Customer service skills

Team leadership

Communication skills

Catering operations knowledge

Job description

• 5 out of 7 with 1 weekend in 4 (Early shift 6.00 - 15.00 1 hour break Late shift 10.00 - 19.00hours 1 hour break)

As a Front of House Supervisor at Sodexo atBattlesbury Barracks, Warminster BA12 8NJ, you'll lead a front-of-house team, ensuring smooth operations in the bar and food outlets. Your role is customer-facing, with a key focus on interacting with our Armed Forces personnel every day. Join Sodexo and take on a role where your leadership makes a real difference, with opportunities to grow and develop along the way.

What you’ll do:

• To control rostering and work details within the resources of the Mess to ensure that all tasks are completed to the satisfaction of the client.
• To be responsible for welfare and discipline of staff according to company procedure and as approved by the Site Services Manager.
• To ensure that conduct within the Mess is professional at all times.
• To maintain the staff training programme as directed, checking for competency after training is complete i.e. in process checks.
• To ensure that dress standards are met to include rules of jewellery etc. Staff shall be in uniform and well presented at all times.
• To ensure that all staff adhere to COSHH regulations.
• Monitor cleaning cupboards for correct presentation and safe practise.
• To maintain custody of quarterly checks of service equipment reporting deficiencies to the SSM.
• To maintain all company documentation accurately. To include training record cards.
• To meet all deadlines set by the Site Services Manager.
• To maintain administration for personnel i.e. timebook, timesheets and absence monitoring.
• To assist mess manager with EprophIT as required.
• Communicate instructions to staff as directed with SSM.
• To issue and account for stock, this may include ordering and stock taking.
• Weekly monitoring and verification of in process checks, supervisor’s checks, and cleaning schedules.
• Daily monitoring of the team and their output to ensure all tasks have been completed to a high standard.
• Ensure all staff are competent in the execution of their tasks.
• To monitor and verify the correct use storage and control of machinery equipment, cleaning materials and chemicals is being adhered to.
• Communicate concerns of service deliverance to the SSM.
• Monitor maintenance of cleaning cupboards, which should be strictly compliant with COSHH regulations.
• Monitors and verify that all staff are compliant with the Health & Safety Act and COSHH Regulations.
• Monitor and verify that cleaning standards are achieving the expectations of the client and company.
• Failure to achieve this standard will require corrective action which must be executed immediately.
• Maintenance of the company Quality Control Procedures.
• To develop your own skills within the scope of this position.

What you bring:

• Experience in a similar role, with knowledge of catering operations and some supervisory or team leadership experience.
• Experience in hospitality (hotel, bar, or restaurant) is a plus.
• Strong customer service and communication skills.
• Ability to motivate and lead a team effectively.
• Comfort with working at a fast pace and adapting to changing situations.
• A collaborative mindset and the ability to communicate well with senior management.

What we offer:

• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.