Front of House Supervisor

Loungers plc; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant food and drink establishment in Swansea is seeking a Supervisor to lead a dedicated team in delivering outstanding customer service. You will motivate the team, oversee operations during shifts, and ensure that every guest leaves satisfied. Ideal candidates will have hospitality experience and a passion for excellence. This role offers competitive perks and is perfect for those eager to progress in their career.

Benefits

Tips shared across the team

Paid breaks

50% discount on food

28 days holiday

Company pension scheme

Personal development opportunities

Qualifications

• Existing Supervisor or Team Leader, or an experienced front of house team member.
• Experience in restaurants, bars, cafes, or coffee shops.
• Strong knowledge of sales and labour forecasts, recruitment, and reporting.

Responsibilities

• Support management to deliver excellent customer service.
• Lead the team, set the pace, and ensure timely service.
• Motivate and oversee team performance throughout shifts.

Skills

Experience in a bar environment

Passion for hospitality

Good communication skills

Attention to detail

Self-motivator

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

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