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Front of House Supervisor
TN United Kingdom
Stockport
On-site
GBP 22,000 - 28,000
Full time
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Job summary
An established industry player is seeking a passionate Supervisor to lead a dynamic team in a vibrant Lounge setting. In this exciting role, you will ensure that every customer leaves satisfied by maintaining high standards of service and creating exceptional experiences. With a commitment to excellence and a focus on team development, you will play a vital role in the Lounge's success. Enjoy a supportive work environment with numerous benefits, including competitive discounts and opportunities for personal growth. If you thrive in a fast-paced hospitality environment and are ready to take the next step in your career, this is the perfect opportunity for you.
Benefits
Qualifications
- Experience as a Supervisor or Team Leader in hospitality.
- Strong literacy and attention to detail for reporting.
Responsibilities
- Lead and supervise the team to ensure excellent service.
- Maintain high standards and attention to detail in operations.
Skills
Education
Job description
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Lounges are unique places, and their brilliance comes from the talented people who run them. As a Supervisor, you'll support the management team to maintain this brilliance by delivering 14 excellent shifts with your team, ensuring every customer leaves satisfied. Your leadership and supervision are key to this success.
In this role, you'll lead proactively, setting a high standard for your team to deliver timely service and exceptional experiences. Attention to detail and a commitment to excellence will make your Lounge the go-to spot for the local community. This role requires resilience and dedication, but your skills and passion will ensure you succeed.
- Tips shared equally among team members based on hours worked
- Staff food provided on every shift
- 50% discount on food across all three brands from day one
- 28 days holiday (including Bank Holidays), pro-rata
- Participation in competitions and incentives, including trips
- Christmas and Boxing Day off
- Access to Loungefest, the staff party
- Support from the Licenced Trade Charity
- Financial wellbeing support via Wagestream
- Company pension scheme
- Long service awards
- Opportunities for personal development and career progression in a growing business
- Experience as a Supervisor, Team Leader, or a front-of-house team member, with a background in restaurants, bars, cafes, or coffee shops, ready to step into management
- Experience working in a bar environment with food and drink preparation
- A passion for hospitality and excellent customer service
- Driven and persistent in overcoming challenges
- Strong literacy and attention to detail for reporting on KPIs
- Excellent communication skills to build rapport and trust
- Self-motivated, able to work efficiently with limited supervision under pressure
- Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices
Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to find out more about us.
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