Front of House Supervisor

TN United Kingdom; Ringwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Lounge Supervisor to lead a dedicated team in providing exceptional service. This role involves overseeing daily operations, ensuring the lounge is a favorite among the local community, and fostering team development. With a focus on customer satisfaction, you'll set high standards and motivate your team to excel. The position offers a vibrant work environment with opportunities for personal growth, competitive benefits, and a supportive culture that values your contributions. If you're driven and ready to take the next step in your hospitality career, this is the perfect opportunity for you.

Benefits

Tips shared equally

Staff food on every shift

50% discount on food

28 days holiday

Annual staff party

Company pension scheme

Opportunities for personal development

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong literacy skills and attention to detail for reporting.

Responsibilities

• Lead the team to deliver excellent service and maintain high standards.
• Oversee daily operations and support team development.

Skills

Customer Service

Team Leadership

Communication Skills

Attention to Detail

Problem-Solving

Job description

Social network you want to login/join with:

Job Title: Lounge Supervisor

Lounges are special places, made so by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with your team to ensure every customer leaves happy—thanks to your excellent supervision.

Key Responsibilities:

• Lead from the front, setting a high pace for the team to deliver on time, every time.
• Oversee daily operations, ensuring the lounge is the preferred spot for the local community.
• Support team development and maintain high standards of service.

The Good Stuff:

• Tips shared equally across the team, based on hours worked.
• Staff food on every shift, regardless of hours worked.
• 50% discount on food across all three brands from day one.
• 28 days holiday (including Bank Holidays), pro-rata.
• Competitions and incentives, including trips with our suppliers.
• Christmas and Boxing Day off.
• Annual staff party—Loungefest.
• Emotional and practical support via the Licensed Trade Charity.
• Power over your pay with Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression in a fast-growing business.

What You'll Bring:

• Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, preferably with a background in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks.
• A passion for hospitality and excellent customer service skills.
• Driven, resilient, and capable of overcoming challenges.
• Strong literacy skills and attention to detail for reporting on KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work at pace with limited supervision, and able to handle pressure and deadlines.
• Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices.

Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to learn more about us.