Front of House Supervisor

WSH Group; Radstock; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday (including bank hols)

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Pension & life insurance

Perkbox discounts

Wellbeing hub & EAP

Free meals at work

Career development & HIT Apprentices

Job summary

Holroyd Howe is recruiting a Front of House Supervisor to support the catering service at Downside School in Somerset. You will lead the front-of-house team, ensure excellent customer service, and uphold high standards across all food service areas.

Working with the General Manager, you will manage daily operations, assist with stock, plan events, handle guest queries, and contribute to a positive dining experience for pupils, staff and visitors.

Qualifications

• Previous supervisory experience in catering/hospitality/food service.
• Passion for delivering excellent food service and customer experiences.
• Good understanding of food safety, health & safety and compliance.

Responsibilities

• Support the Senior Team in day-to-day operation of the catering service and maintain high standards of food service and customer care.
• Supervise and support the front-of-house team, providing guidance and encouragement.
• Lead by example to deliver a welcoming and professional dining experience for pupils, staff and visitors.
• Assist with stock control, ordering and monitoring of supplies to support operations and budget expectations.
• Support planning and delivery of hospitality events, school functions and special occasions.
• Handle customer queries and feedback professionally to ensure a positive experience.
• Assist with induction and training of new team members and foster a positive team culture.
• Deputise for the Deputy General Manager when required and oversee smooth operation.

Skills

Supervisory experience

Customer service

Food safety

Health & safety

Communication

Organisational skills

Team leadership

Education sector experience (advantage

Job description

Job Title: Front of House Supervisor
Location: Stratton-on-the-Fosse, Radstock, Somerset, BA3 4RJ
Contract Type: Full-time, permeant -52 weeks a year.
Salary:£27,500 per annum + benefits.

Why Join us?

• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

About the role:

We are seeking a welcoming and dedicated Front of House Supervisor to support the smooth day-to-day running of the catering service at Downside School. Working closely with the General Manager, you'll play an important role in leading and supporting the front-of-house team, ensuring excellent customer service, and maintaining high standards across all aspects of food service. This hands-on position is ideal for someone who enjoys working with people, takes pride in delivering great hospitality, and is passionate about creating a positive dining experience.

You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

Job Description

Key Responsibilities:

• Support the Senior Team in the day-to-day operation of the catering service, ensuring a consistently high standard of food service and customer care.
• Supervise and support the front-of-house team, providing guidance, coaching, and encouragement to ensure excellent performance.
• Lead by example, delivering a welcoming and professional dining experience for pupils, staff, and visitors.
• Assist with stock control, ordering, and the monitoring of supplies to support operational requirements and budget expectations.
• Support the planning and delivery of hospitality events, school functions, and special occasions.
• Handle customer queries and feedback professionally, helping to ensure a positive customer experience at all times.
• Assist with the induction and training of new team members, helping to foster a positive and supportive team culture.
• Deputise for the Deputy General Manager when required, taking responsibility for the smooth running of the operation and team leadership.

Qualifications

Candidate Profile:

• Previous supervisory experience within a catering, hospitality, or food service environment would be ideal.
• A passion for delivering excellent food service and creating positive customer experiences.
• Good understanding of food safety, health & safety, and compliance requirements.
• Strong communication and interpersonal skills, with the ability to build positive relationships with colleagues, pupils, staff, and visitors.
• Organised and able to remain calm and focused in a busy environment.
• A hands-on approach with a willingness to support all aspects of the operation when required.
• Experience within an education or contract catering environment would be advantageous, but is not essential.

Additional Information

We pride ourselves on:

People first
We're a company of individuals, united in doing our best for our clients.

Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.