Front of House Supervisor

Loungers; Portishead; À distance; GBP 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Tips shared across the team

Flexible hours contract

Free meal on every shift

50% discount on food & drinks from day

Early access to pay (Wagestream)

Staff party and long service rewards

Résumé du poste

Loungers is hiring a Front of House Supervisor for Impero Lounge in the UK. The role supports the management team, leads service during shifts, and helps keep standards high across the floor.

You will guide and motivate the team, ensuring guest satisfaction and smooth operations, with opportunities for career progression within a growing hospitality brand.

Qualifications

• Experience leading service staff on busy shifts.
• Proven ability to coach and motivate front-of-house teams.
• Strong focus on guest satisfaction and smooth shift operations.
• Knowledge of restaurant/hospitality safety and cash handling.

Responsabilités

• Lead from the front during busy shifts and ensure great service.
• Support management with day-to-day lounge operations and standards.
• Coach and motivate team, clarifying roles during service.
• Maintain cleanliness, presentation, food safety, and allergen controls.
• Handle customer queries or complaints confidently to turn visits into great experiences.
• Help manage the bar and pass, contributing to a thriving lounge community.

Connaissances

Leadership on floor

Customer service

Team motivation

Hospitality experience

Description du poste

We're hiring a Front of House Supervisor to be part of the team at Impero Lounge a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to £13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

About the Supervisor Role

Lounges are pretty special places, and what makes them so special is the brilliant people who work in them.

As Supervisor you'll be a key part of the team at Impero Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

What's in it For You?

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality — Loungefest!
• Long service awards – Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Impero Loungefeel like a home from home
• Community-minded — you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift — delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step

Ready to Apply?

We want to work with kind people, so if you want to work hard, have fun, and be part of the Loungers ride, we'd love to have you. Want to find out more? Check out our socials at @TheLounges