Front of House Supervisor

The Lounges; Ormskirk; On-site; GBP 22,000 - 30,000; Full time

Job summary

A growing hospitality group is seeking a Supervisor for its Ormskirk location. In this role, you will support the management team, ensuring exceptional service and profitability. Your responsibilities include leading the team, managing operational details, and creating a welcoming environment for the community. Ideal candidates will have a background in hospitality with supervisory experience and a passion for customer service. Competitive benefits and opportunities for personal development are provided.

Benefits

Tips shared equally amongst the team

Paid breaks

50% off food and drinks

28 days holiday pro rata

Company pension scheme

Long service awards

Career progression opportunities

Qualifications

• Experience in a supervisory role or a front of house team member ready for management.
• Experience in a bar or restaurant environment.
• Strong knowledge of sales building and HR best practices.

Responsibilities

• Support the management team to maintain operational excellence.
• Lead the team to ensure customer satisfaction and timely service.
• Ensure accurate reporting on KPIs and adherence to best practices.

Skills

Hospitality experience

Communication skills

Attention to detail

Self-motivation

Sales knowledge

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram