Front of House Supervisor

Loungers plc; Mumbles; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Mumbles seeks a dedicated Supervisor to lead a vibrant team. This role involves overseeing shift operations and ensuring high-quality customer service. Candidates should have experience in hospitality and strong communication skills. Benefits include shared tips, paid breaks, and opportunities for personal development. This position offers a chance to be part of a dynamic environment that values employee contributions.

Benefits

Tips shared equally

Paid breaks

Staff food on every shift

50% off food and drinks

28 days holiday

Company pension scheme

Opportunities for personal development

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Excellent communication and literacy skills.
• Self-motivated and able to work under pressure.

Responsibilities

• Lead the team to set high standards for service.
• Strive for excellence to enhance community engagement.

Skills

Hospitality passion

Excellent communication skills

Attention to detail

Experience in bar environment

Job description

Lounges are special places, and what makes them so are the brilliant people who run them. As Supervisor, you'll support the management team to maintain that brilliance, delivering 14 great shifts with the team to ensure every customer leaves happy. Because of your brilliant supervision. Brilliant!

Responsibilities:

• Lead from the front, setting high standards for the team to deliver on time, every time.
• Ensure attention to detail and strive for excellence to make your Lounge the place to go for the local community.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club, and Brightside
• 28 days holiday (including Bank Holidays) pro rata
• Competitions and incentives, like all-expenses-paid trips with our suppliers
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression in a fast-growing business

What you'll bring:

• Experience as a Supervisor, Team Leader, or an enthusiastic front-of-house team member ready to step into management, with a background in restaurants, bars, cafes, or coffee shops.
• Experience working in a bar environment with serving freshly made food and drinks.
• A natural talent and passion for hospitality.
• Drive and resilience to overcome challenges.
• Good literacy skills and attention to detail for reporting on KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work at pace with limited supervision, even under pressure.
• Strong knowledge of sales building, forecasting, paperwork, recruitment, HR, and NPS best practices.

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.