Front of House Supervisor

Cycas Hospitality; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management company is seeking a Front of House Supervisor in London to deliver exceptional customer service. The role involves supervising daily operations of reception and food & beverage, ensuring compliance with standards, and providing a seamless guest experience. Candidates should have operational knowledge and strong leadership skills. This position offers a supportive work environment with opportunities for career growth.

Benefits

Exclusive discounts on hotels

Free medical plans

Ongoing training programs

Qualifications

• Experience in hotel operations, particularly in reception and F&B.
• Knowledge of legal standards, health & safety compliance.
• Strong leadership and supervisory skills.

Responsibilities

• Supervise daily operations to brand standards.
• Implement and maintain operating standards.
• Ensure compliance with safety and licensing laws.

Skills

Customer service

Oracle Opera 5

Microsoft 365

Job description

Social network you want to login/join with:

Exclusive Discounts & Perks– Special rates at Marriot & Cycas Hotels, and access to a benefits platform with discounts on shopping, gym memberships, holidays.

Health & Wellbeing– Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.

Career & Growth –Ongoing training, development programs, and a supportive work environment to help you thrive.

We are recruiting a Front of House Supervisor, to be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, with the focus on Customer Service in both in Reception and F&B. Responsible for the day-to-day supervision of both Front Office and Food & Beverage operations, ensuring brand standards are met, profitability is achieved, and a seamless guest experience is delivered across all departments.

Main responsibilities:

• Supervise and maintain daily operations to brand and legal standards across Reception and F&B.
• Implement and maintain departmental operating standards and procedures.
• Ensure compliance with fire safety, food safety, licensing laws, health & safety, and employment legislation.
• Respond to audit results and ensure consistent hygiene and operational standards.
• Act as Duty Manager as required, ensuring overall hotel operation runs smoothly. Provide a clear shift handover to the next team member or manager, ensuring seamless transitions and continuity in service.
• Knowledge on Oracle Opera 5 and Microsoft 365, are required skills

Why Join Us:

Cycas Hospitality manages Four Points Flex by Sheraton Shoreditch East, under franchise agreement from Marriot’s Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.Our core purpose is todevelop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***