Front of House Supervisor

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Role: Supervisor

Lounges are special places, made so by the brilliant people who run them. As a Supervisor, you'll support the management team to maintain this brilliance, delivering 14 great shifts with your team to ensure every customer leaves happy—thanks to your exceptional supervision. Brilliant!

It's all about the bustle. You'll lead from the front, setting a high pace for the team so everyone delivers on time, every time. You'll oversee details, never settle for second best, and make your Lounge the go-to spot for the local community. This role isn't for the faint-hearted, but you know you have what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Staff food on every shift, regardless of hours worked
• 50% discount on food across all three brands from day one
• 28 days holiday (including Bank Holidays), pro-rata
• Competitions and incentives, such as all-expenses-paid trips with our suppliers
• Christmas and Boxing Day off
• The best staff party — Loungefest
• Emotional and practical support via the Licensed Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunities for personal development and career progression in a fast-growing business

What You'll Bring

• Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, with a background in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• A natural talent and passion for hospitality
• Extremely driven and relentless in overcoming challenges
• Good literacy skills and excellent attention to detail for reporting on KPIs
• Strong communication skills to build rapport and trust
• Self-motivated, able to work at pace with limited supervision, even under pressure and tight timescales
• Strong knowledge of sales building, sales and labour forecasts, paperwork and reporting, recruitment, HR, and NPS best practices

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.