Front of House Supervisor

Loungers plc; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing hospitality company based in Birmingham seeks a Supervisor to lead the team in creating an exceptional dining experience. You will be responsible for ensuring every customer leaves happy while supporting management and fostering a dynamic work environment. The ideal candidate possesses a passion for hospitality, strong communication skills, and prior experience in a bar or restaurant. This role offers competitive benefits including tips, discounts, and 28 days of holiday.

Benefits

Tips shared across the team

Paid breaks

Staff meals

50% discount on food

28 days holiday

Career development opportunities

Company pension scheme

Qualifications

• Experience as Supervisor, Team Leader, or front of house team member in hospitality.
• Background in bar or restaurant environment with food preparation.
• Strong knowledge of sales building and reporting practices.

Responsibilities

• Support management team to maintain excellence and customer satisfaction.
• Lead the team to ensure timely delivery of services.
• Manage details to enhance the local community's dining experience.

Skills

Hospitality passion

Communication skills

Attention to detail

Self-motivator

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram