Front of House Specialist: Friendly, Fast-Paced Service

The Jolly Drover; Hill Brow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Jolly Drover in Hill Brow, United Kingdom, is seeking a friendly Front of House team member to join our busy hospitality team and deliver excellent service to every guest. This role focuses on greeting guests, taking orders, handling payments, and working with colleagues to ensure a smooth, welcoming experience.

We value strong communication, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.
• Familiarity with bartending is beneficial.
• Understanding of food safety regulations is desirable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Friendly demeanor

Customer issue resolution

Tools

Point-of-Sale system

Job description

The Jolly Drover in Hill Brow, United Kingdom, is seeking a friendly Front of House team member to join our busy hospitality team and deliver excellent service to every guest. This role focuses on greeting guests, taking orders, handling payments, and working with colleagues to ensure a smooth, welcoming experience.

We value strong communication, a customer-centric mindset, and the ability to thrive in a fast-paced environment.