Front of House Service Administrator

RPM Technik - Independent Porsche Specialists; Tring; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading independent Porsche specialist as a Front of House Service Administrator. This entry-level role is perfect for someone passionate about customer service and the automotive world. You will be the first point of contact for clients, ensuring a seamless experience from greeting visitors to managing bookings and coordinating with the workshop. The supportive environment at RPM Technik fosters professional growth, and your contributions will help maintain the high standards of service that define this passionate team. If you're organized, customer-focused, and eager to learn, this opportunity is for you!

Benefits

Company pension scheme

Friendly work environment

Opportunities for growth

Passionate team

Qualifications

• Exceptional customer service skills and a warm, professional demeanor.
• Ability to multitask and manage tasks independently in a fast-paced environment.

Responsibilities

• Greeting clients and managing service bookings efficiently.
• Updating clients on job progress and maintaining a tidy reception area.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Microsoft Office

Literacy Skills

Numeracy Skills

Interest in Automotive

Tools

Microsoft Office

Job description

1 week ago Be among the first 25 applicants

Salary: Competitive, based on experience

Are you passionate about delivering exceptional customer service? Do you want to be part of a leading independent Porsche specialist? At RPM Technik, we pride ourselves on offering world-class service and expertise, and we’re looking for a friendly and professional individual to join our team as Front of House Service Administrator.

About the Role:

As the first point of contact for our valued clients, you’ll play a key role in ensuring every customer interaction is seamless and memorable. From welcoming visitors to managing bookings, your responsibilities will include:

• Greeting clients and visitors in a warm and professional manner
• Handling incoming calls and emails, providing prompt and accurate responses
• Managing service bookings and coordinating workshop schedules as directed by the Aftersales manager
• Managing third-party suppliers, such as MOT bookings
• Updating clients on progress on any jobs being undertaken by the workshop
• Administration of the track day members club
• Supporting management team with event administration as required
• Supporting the wider team with administrative tasks
• Maintaining a tidy and welcoming reception area
• Providing clients with refreshments
• Working hours Monday to Friday 08.30 to 17.30. Every other Saturday 09.00-13.00

About You:

We’re looking for someone who is:

• Punctual and an exceptionally organised worker
• Customer-focused with excellent communication skills
• Able to multitask in a fast-paced environment and be able to work under pressure
• Manage tasks independently and see them through to completion
• Proficient in Microsoft Office and general IT systems
• Has strong literacy and numeracy skills
• Is interested in cars or the automotive world (knowledge of Porsche would be a bonus!)

What We Offer:

• Company pension scheme
• A friendly and supportive work environment
• Opportunities for personal and professional growth
• The chance to work with a passionate team of Porsche specialists

At RPM Technik, we have a ‘no excuses’ attitude to business and offer a friendly and welcoming professional working environment where excellence is the standard.

How to Apply:

• Send your CV and a short cover letter to [e-mail]

Seniority level

Entry level

Employment type

Full-time

Industries

Motor Vehicle Manufacturing