Front of House Receptionist - People Flexi-Bank

Royal Surrey NHS Foundation Trust; Epsom and Ewell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust in the UK seeks an administrative support professional to manage incoming calls, assist visitors, and maintain accurate electronic health records. Ideal candidates will provide excellent customer service while handling various administrative tasks using Microsoft Office. This role offers the chance to contribute to improving local mental wellbeing and engage with the community.

Responsibilities

• Answer all incoming calls and direct them to the relevant person.
• Handle telephone enquiries, passing messages to appropriate staff.
• Greet clients and visitors, providing directions as needed.
• Access and update Electronic Health Records using SystmOne.
• Carry out secretarial tasks using Microsoft Office applications.

Job description

Responsibilities

• Answer all incoming calls to the switchboard and site promptly and professionally, directing them to the relevant person or team to meet caller requirements.
• Handle telephone enquiries and messages, passing them on to staff members according to priority while maintaining a helpful and courteous manner.
• Greet clients and visitors to the Trust, notify team members of their arrival using SystmOne, or provide directions as needed.
• Assist staff, visitors, service users, and external agencies by providing requested information or support.
• Support team members in communication with service users, carers, relatives, GPs, secretaries, and other care professionals.
• Programme and issue building access cards and car parking permits, maintaining accurate records and database.
• Access and update Electronic Health Records using systems such as SystmOne.
• Carry out secretarial and administrative tasks using Microsoft Outlook, Word, Excel, and PowerPoint.
• Receive, sort, and direct incoming and outgoing post and deliveries.
• Photocopy documents and monitor stock levels of forms and leaflets for staff and service user use.
• Liaise with the maintenance team regarding building repairs to ensure a safe working environment.
• Share responsibility for building security by managing visitors and escalating security concerns.
• Order stationery and raise purchase orders or requisitions as directed by the Property Team.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.