Front of House Receptionist

KPI Recruiting Ltd; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing client in Manchester is seeking a Front of House Receptionist to provide high-end service to visitors. This role requires maintaining a polished appearance and excellent communication skills. Responsibilities include managing guest interactions, maintaining the reception area, and supporting internal events. The ideal candidate will have experience in high-end customer-facing roles and a commitment to providing a warm and attentive service.

Qualifications

• Previous experience in high-end customer-facing roles such as Hotels, Spas or Cabin Crew.
• Ability to communicate clearly and respectfully in speech and writing.
• Capable of maintaining a polished appearance that meets high standards.

Responsibilities

• Act as first point of contact for all guests, delivering a high-level service.
• Maintain a welcoming reception and client suite to reflect a premium environment.
• Manage meeting room setup efficiently, anticipating client needs.

Skills

Customer service

Communication

Professional appearance

Confidentiality

Attention to detail

Teamwork

Problem-solving

Job description

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We're recruiting for a professional Front of House Receptionist to join our client's growing Front of House team. This role is the first point of contact for visitors, delivering a high-end experience that reflects the client's values. You will play a key role in upholding the culture and standards of the business through warm, attentive service. This is the perfect role for a professional individual, with previous experience of working in high-end customer facing roles such as Hotels, Spas or even Cabin Crew!

Responsibilities

• Acting as the first point of contact for all guests, delivering a seamless, high-level service from arrival to departure, including greetings, refreshments, and ongoing care
• Representing the brand with professionalism, discretion, and personalised service at all times
• Maintaining an immaculate and welcoming reception and client suite to reflect a premium environment
• Supporting internal events and client meetings with precise, discreet food and beverage service, following hygiene best practices
• Managing meeting room setup, refresh, and turnaround efficiently, anticipating client needs for longer sessions
• Ensuring all shared spaces-lounges, refreshment points, and print hubs
• Providing onboarding support for new colleagues, including workstation setup, basic IT assistance, and office orientation
• Updating seating plans and coordinated desk moves smoothly with minimal disruption
• Conducting daily checks on AV equipment, kitchen appliances, and office systems, reporting any issues promptly
• Handling post distribution, courier coordination, confidential waste management, and stationery stock levels via the Helpdesk

Key Requirements:

• Maintains a consistently refined appearance, meeting high standards of dress and presenting with polished confidence
• Communicates clearly and respectfully in both speech and writing, naturally building rapport with clients and colleagues
• Trusted to operate discreetly in sensitive environments, handling confidential information with sound judgment and professionalism
• Delivers high-quality service with care and precision, combining warmth, attention to detail, and intuitive support
• Stays composed and solutions-focused during last-minute changes, delays, or unexpected challenges
• Navigates high-end settings with quiet efficiency, providing seamless service without drawing attention
• Readily adjusts to early starts or late finishes when required, showing strong commitment to team and client needs
• Works with a positive, team-first attitude, aligned with a shared drive for excellence and a strong workplace culture