Front Of House Receptionist

Bytes; Leatherhead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an administrative support professional to manage reception duties at their Leatherhead office. This role includes greeting visitors, managing incoming calls, and ensuring the smooth operation of front-of-house services. Ideal candidates should possess strong organizational abilities and interpersonal skills.

Responsibilities

• Manage incoming calls and transfer them appropriately.
• Meet and greet visitors and provide guidance.
• Manage room schedules and office supplies.

Job description

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.

Role Responsibilities

1. Responsibility for the FoH function at Pascal Place
2. Manage incoming calls into the business, transfer them to the appropriate person, message taking, and ensure callers are responded to appropriately
3. Meet and greet all visitors into Pascal Place, ensure they are checked in, and provide relevant guidance and a warm welcome
4. Organisation of entry passes and staff ID cards
5. Issue visitor passes
6. Ensure there is always sufficient stock of activated passes each day
7. Manage Pascal Reception inbox, dealing with any enquiries efficiently and promptly
8. Manage room schedules via Outlook Calendars, working with L&D to provide sufficient space for intake and training days
9. Work closely with IT to ensure all equipment for desks and meeting rooms is fully functional and ready for use
10. Carry out daily checks of office cleaning, report issues to the HOF, and add to the cleaners' Comment Book
11. Manage on-site vending machines, monitor stock levels, and liaise with suppliers on refills
12. Order buffet lunches and deliver to relevant meeting rooms
13. Order milk and other food supplies weekly, three times a week
14. Keep a log of all Reception purchases, manage, and carry out cost comparisons
15. Raise Purchase Orders for items purchased (e.g., Amazon, EOTM, Flowers, Stationery, Contractors)
16. Handle incoming and outgoing post, including frankings
17. Bind and laminate documents as required
18. Organise Christmas tree and decorations each December
19. Become a Fire Warden and First Aider to provide emergency assistance at front of house
20. Assist HOF and Facilities Coordinator with ad hoc tasks
21. Provide cover for Bytes House during holidays and sickness
22. Assist Bytes House FOH team with administration for regional offices (London, Portsmouth, etc.)
23. Contribute to Facilities meetings, submitting suggestions for improvements