Front of House Receptionist

Surrey and Borders Partnership NHS Foundation Trust; Epsom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking two dedicated Receptionists to join their Front of House team. This role involves managing front line reception duties, providing professional administrative support, and ensuring a welcoming environment for clients and visitors. Ideal candidates will possess excellent customer service skills, a friendly demeanor, and the ability to maintain confidentiality. The organization is renowned for its commitment to high-quality care and offers a supportive work environment, including opportunities for training and development. Join a team that values your contributions and helps you grow in your career.

Benefits

Flexible Working

Free Parking

Health and Wellbeing Support

Staff Networks

Qualifications

• Experience in a public-facing role with a focus on confidentiality.
• Excellent communication and teamwork skills are essential.

Responsibilities

• Manage front line reception duties and provide administrative support.
• Ensure confidentiality and security of data according to Trust policy.

Skills

Customer Service Skills

Communication Skills

Teamwork

Organisational Skills

Confidentiality

Tools

SystmOne

Job description

Do you want to work for a service that invests in people, supporting training and development opportunities?

We are seeking to recruit two full-time professional and experienced Receptionists with a can-do attitude and a friendly and cheerful disposition to join our Front of House team. One is to be based at our new in-patient facility, Silverwood, in Chertsey, the other at Horizon House in Epsom.

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy, and confidentiality as the first point of contact for service users, carers, health professionals, and third-party organisations. You will have experience of working in a confidential public-facing role.

You will have very good communication, teamwork, and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Front of House Team, we would like to hear from you.

Key Responsibilities:

1. To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the caller’s requirements.
2. Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.
3. To programme and issue building access cards and, where relevant, car parking permits, and to maintain accurate records and databases.
4. To be responsible for maintaining the confidentiality and security of data in accordance with Trust policy.
5. To liaise with the maintenance department regarding any repairs required within the building to maintain a safe working environment.
6. Share responsibility to maintain the security of the building through proactive visitor management and escalation of security issues and concerns.
7. Carry out regular safety checks, i.e. Fire safety checks and ensuring safety equipment are in good working order.
8. Ensure Front of House (Reception and Waiting Area) is maintained – cups are available for the water cooler, literature is tidy; general appearance of the area being looked after.
9. To undertake site walks and ensure that any issues are raised with the relevant helpdesk whilst ensuring that clients are engaged, escalating any ongoing issues to line managers.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high-quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental health, learning disability and community Trusts to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking, and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

For further details / informal visits contact: Name: Sarah King Job title: Reception Manager Email address: [e-mail] Telephone number: 07780 607956