Front of House Receptionist

TN United Kingdom; Campsey Upper; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Front of House professional to join their team in Campsie. This role is perfect for someone with a background in customer service, offering a Monday to Friday schedule. You'll be the first point of contact for visitors, managing a multi-line switchboard, greeting guests, and providing essential administrative support. Your exceptional interpersonal and organizational skills will ensure that all site visits and meetings run smoothly. Join a dynamic team and contribute to an organization that values effective communication and customer satisfaction.

Qualifications

• Experience in front of house or customer service roles.
• Excellent interpersonal and organizational skills.

Responsibilities

• Manage a multi-line switchboard and handle calls professionally.
• Greet visitors and ensure they sign in to the guest logbook.
• Provide administrative support to the Plant Manager.

Skills

Interpersonal Skills

Organizational Skills

Customer Service

Multi-line Switchboard Management

Education

Experience in Front of House or Customer Service Roles

Tools

Oracle Software

Job description

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With sites in Campsie, Burnfoot, and Letterkenny, our Front of House teams are the first point of contact for all visitors, events, and meetings that take place on their site.

Who are we?

Vertiv, a global organization with nearly 29,000 employees, designs, builds, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of power, thermal, and infrastructure management solutions.

What kind of work will you be doing?

1. Management of a multi-line switchboard, handling calls politely and professionally, forwarding calls to respective personnel and departments as required.
2. Arranging local taxi requirements for guests if needed.
3. Greeting visitors and guests professionally, determining the purpose of their visit, and ensuring they sign in to the guest logbook.
4. Directing, organizing, and accompanying visitors/guests to appropriate destinations.
5. Monitoring visitors' access and issuing visitor passes via electronic means.
6. Sorting daily outgoing mail, messages, and ad hoc deliveries.
7. Processing delivery dockets and ordering sundry materials using Oracle software (training provided).
8. Providing administrative support to the Plant Manager and Project Managers as required.

Who are you?

You are a concierge or hotel receptionist seeking a Monday to Friday role. This position is ideal for someone with experience in front of house or customer service roles. You will possess excellent interpersonal skills, able to work effectively with people at all levels. Your organizational skills will be exceptional, ensuring all site visits, deliveries, and meetings run smoothly.

We are looking for someone who can join us ASAP. Apply today for an immediate interview!