Front of House Receptionist

Mar Hall; Bishopton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A luxurious 5-star resort is seeking a Front of House Receptionist to deliver exemplary customer service and assist guests with their needs. This role involves welcoming guests, managing bookings, and providing information about amenities and local attractions. The ideal candidate will have strong communication skills, exceptional customer service abilities, and a passion for hospitality. This position offers a fantastic opportunity to work in a beautiful setting while contributing to outstanding guest experiences.

Benefits

Hotel Accommodation, Food, Golf & Spa discounts

Friends and family discounts

Recommend a Friend

Free on-site parking

Complimentary use of Leisure Facilities

Employee Assistant Programme

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Flexibility and ability to respond appropriately to changes.

Responsibilities

• Providing high levels of customer care and service.
• Welcoming guests and handling check-ins/check-outs.
• Completing administrative tasks and responding to guest inquiries.

Skills

Communication

Interpersonal skills

Customer Service

Problem-solving

Flexibility

Tools

Booking systems and software

Job description

FRONT OF HOUSE RECEPTIONIST

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.

Key responsibilities of the Receptionist will include:

• Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas
• To be fully conversant with the Hotel’s facilities and location in order to respond to guest enquiries
• Anticipate guests need wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction
• To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments
• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information

about local amenities and attractions

• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

The Ideal Hotel Receptionist:

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Benefits:

• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistant Programme