Front of House Reception Officer

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A local government council in Maidenhead is looking for a Front of House Reception Officer to manage the reception and provide a warm welcome to visitors. This full-time position offers a salary between £23,706 and £25,306 per annum, along with benefits like 32 days annual leave and a generous pension scheme. Ideal candidates should possess strong organisational skills and confidence with IT systems.

Benefits

32 days annual leave

Local Government Pension scheme

Discounted gym memberships

Employee Assistance Programme

Qualifications

• Enjoy meeting people and can create a welcoming, professional first impression.
• Able to juggle bookings, enquiries and admin without losing focus.
• Flexibility to work as part of a rota and support events.

Responsibilities

• Welcoming visitors and managing the reception desk.
• Coordinating desk and meeting room bookings.
• Providing support at civic and democratic events.

Skills

Strong organisational skills

Confidence with basic IT systems

Calm and helpful approach

Job description

Overview

We have an exciting opportunity for Front of House Reception Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £23,706 - £25,306 per annum.

About Us

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Front of House Reception Officer to join our Facilities team.

The Role

As a Front of House Reception Officer, you’ll be the first friendly face people see when they visit the Town Hall. This is a new role, created to give visitors, councillors and staff a consistent, professional welcome. Reporting to the Property Compliance and Contracts Manager, you’ll look after reception, meeting room bookings, desk reservations and general enquiries. You’ll also play an important part in supporting civic and democratic events, making sure visitors and guests feel looked after from the moment they arrive. It’s a role for someone who enjoys helping people, staying organised and keeping things running smoothly behind the scenes.

Your Role Will Involve

• Welcoming visitors, councillors and guests, making sure everyone feels looked after and directed to the right place.
• Managing the reception desk, including issuing visitor passes and handling day to day enquiries.
• Coordinating desk and meeting room bookings, making sure spaces are ready and set up as needed.
• Ordering and monitoring supplies (stationery, kitchen items, printer stock) so everything runs smoothly.
• Providing front of house support at civic and democratic events, ensuring the Town Hall is presented at its best.

What We Are Looking For

• Someone who enjoys meeting people and can create a welcoming, professional first impression.
• Strong organisational skills, able to juggle bookings, enquiries and admin without losing focus.
• Confidence with basic IT systems (emails, booking software, visitor management tools), training will be given where needed.
• A calm, helpful approach when things get busy or unexpected issues pop up.
• Flexibility to work as part of a rota and provide support for occasional civic or evening events.

What We Offer

• 32 days annual leave
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: 14 October 2025 – 15 October 2025

If you wish to discuss this position informally, please contact Emma Hawkins, Compliance and Contracts Manager on [e-mail]