Front Of House Manager - Part Time

The Retail Appointment Live; Dunstable; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading leisure company in Dunstable is seeking a part-time Front of House Manager to lead the team and ensure excellent customer service. Key responsibilities include training team members, managing daily operations, and ensuring adherence to brand standards. The ideal candidate has team leadership experience, is flexible, and possesses strong interpersonal skills. This position offers a dynamic work environment and opportunities for career progression.

Benefits

Quarterly bonuses

Career progression opportunities

Discounted food and drinks

Qualifications

• At least 1 year of team leader experience in the Leisure/Hospitality Industry.
• Ability to work flexible hours, including evenings and weekends.
• Friendly and proactive demeanor.

Responsibilities

• Manage and lead the Front of House team.
• Provide excellent customer experience.
• Ensure health and safety compliance.

Skills

Team leadership

Customer service

Flexibility

Motivational skills

Approachability

Job description

TeamSport Indoor Karting, Unit 27 Woodside Industrial Estate, Dunstable, Bedfordshire, LU5 4TT

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

Put the Customer on Pole: Make every karting experience unforgettable.

One Crew: We're a close-knit team, fuelled by energy and fun!

Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.

Emphasis on Small Details: We get that the little things matter.

Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

The Front of House Manager's role is to ensure that all team members are fully trained in all key aspects to deliver the key mission set out by the business. You are the face of TeamSport customer service and must always strive to deliver a world-class customer experience whilst maximising secondary spending throughout all key areas. As Front of House Manager, your key role will be based in the reception area of the business.

About you:

Ideally we would like at least 1 years' team leader experience within the Leisure/Hospitality Industry

The ability to work flexible hours, including evenings and weekends

Enthusiastic and proactive

The ability to lead, manage and motivate a team to drive results

Approachable and friendly- a real people person


What you will be doing:

Managing and leading the Front of House team

Meet and greet customers, providing a fantastic customer experience for all

Directly manage the day-to-day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site

Ensure the Brand Standards are adhered to at all times

Making sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions

Managing all administration, including rotas, compliance with Health and Safety, stock control and training

Taking part in the Recruitment Sessions at track

Working with the General Manager to achieve and exceed levels of profitability

This is a part-time position; shifts are based on 20 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses, and career progression!

Ready to Join the Race?

Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies

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