Front of House Manager (Administrator / Receptionist)

BLUE OCTOPUS RECRUITMENT LTD; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une organisation à but non lucratif cherche un Front of House Manager pour son nouveau foyer à Reading. Ce poste polyvalent implique des responsabilités administratives et de gestion des clients. Le candidat idéal aura une solide expérience en administration, des compétences organisationnelles et interpersonnelles, et un désir de faire une différence dans la vie des personnes âgées.

Benefits

Plan de pension avec une contribution de 6%

Congés annuels généreux

Soutien au bien-être

Opportunités de formation et de développement

Remises chez les détaillants

Accès à des prêts abordables

Plans de santé

Prime de recommandation de 200 £

Vérifications DBS gratuites

Qualifications

• Expérience en soutien administratif en toute confidentialité.
• Connaissance des principes de vente et de marketing.
• Capacité à travailler avec des politiques financières et RH.

Responsibilities

• Supporter l'équipe de direction en tant que point de contact pour les visiteurs.
• Gérer les tâches administratives telles que la facturation et la planification des événements.
• S'assurer que les chambres sont prêtes à la présentation à tout moment.

Skills

Communication

Organisation

Service à la clientèle

Education

GCSE Maths

GCSE English

AAT ou NVQ niveau 2 en Administration

Tools

Microsoft Office 365

Job description

Front of House Manager (Administrator / Receptionist)

View more categories | View less categories | Contract | Permanent | Hours: Full time | Sector: Administration, Administrative manager

Permanent – Full Time (37.5 hours per week)

Monday to Friday (may include some evenings and weekends)

We are a not-for-profit charity dedicated to providing excellent care with a family feel. We have been supporting older people for over 100 years. The charity provides care home and day care services for older people, as well as grants for those in financial difficulty.

We are searching for a Front of House Manager to work alongside the management team to ensure the smooth opening of our new home in Calcot, Reading. Our state-of-the-art care home will feature:

• 66 luxury bedrooms with ensuite wet rooms
• A cinema for residents to enjoy movie nights and entertainment
• A stylish salon offering professional pampering
• A peaceful library for reading and reflection
• A vibrant bar for socialising and relaxation

Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. The home will be a vibrant, welcoming community, providing exceptional residential, dementia, and respite care.

Are you an experienced administrator looking for the next exciting step in your career? Are you comfortable working in a fast-paced environment with a wide range of responsibilities and enquiries? Do you want to go home feeling like you are making a real difference to older people’s lives?

You will be a key member of our dedicated management team – acting as the first point of contact for all enquiries and visitors to the Home, and implementing initiatives to generate customer enquiries to maximise revenue. In this varied role, you will undertake general administration tasks such as invoicing, ordering supplies, and booking training.

Supporting the wider team, you will plan events within the care home to engage the local community and support the activities team with administrative tasks for residents. You will actively manage and support the move in and out of residents and ensure that all available bedrooms are to “showroom standard” at all times. No two days will be the same!

Our ideal candidate will…

• Have a good standard of general education, holding a minimum of GCSE Maths and English
• Be experienced in providing efficient administrative support in a timely and confidential manner
• Be comfortable working within financial and HR policies and procedures
• Be proficient in Microsoft Office 365, including Outlook, Word, and Excel, as well as staffing and financial systems
• Hold either AAT or NVQ Level 2 in Administration (desirable)
• Have experience promoting services for residential/nursing homes or within a charity (desirable)
• Be knowledgeable about sales and marketing principles
• Be a team player with excellent communication and interpersonal skills, organized, accurate, and thorough, with high standards
• Be positive, friendly, and comfortable working to deadlines to ensure the smooth running of the Home

Above all, we want you to be a champion of our mission, vision, and values – helping to support older people to live well in later life.

This isn’t just a job; it’s about making a difference in older people’s lives every day.

In return for your dedication, you can look forward to a wealth of benefits:

• Group Pension Plan with a 6% contribution from us
• Generous annual leave
• Wellbeing support through various initiatives, including an employee assistance programme
• Learning, development, and progression opportunities
• Monthly prize draw with 3 prizes to be won
• Retail discounts to make your salary go further
• Access to affordable loans, saving directly from salary and advance pay
• Health cash plans for you and your family
• Cycle to work scheme
• Long service awards increasing with length of service
• Refer a friend bonus of £200
• Free DBS checks

Safeguarding:

Keeping everyone safe is a core value. All staff follow our Safeguarding Policy & Procedures and must report any suspected abuse immediately.

Criminal record checks:

This role involves regulated activity; successful applicants will undergo an enhanced DBS check, including barred list checks. Employment is contingent upon satisfactory clearance. Having a criminal record does not necessarily disqualify you; it depends on the circumstances.

Equality, Diversity, and Inclusion:

We strive to treat all staff equally and promote a diverse, inclusive workplace where everyone can be themselves and accept each other’s differences. We aim to attract and retain the best people who care and can make a difference.

We do not currently sponsor visas but welcome applications from those with the right to work in the UK.

Apply promptly as we may close the vacancy early if we fill the position. We interview applicants as they apply.

Company

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Website: http://www.blueoctopus.co.uk/

Telephone: [phone]

Location: IRIS RECRUITMENT (BLUE OCTOPUS), HEATHROW APPROACH, 470 LONDON ROAD, SLOUGH, WEST YORKSHIRE, SL3 8QY, United Kingdom

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