Front of House Manager

Norton Park Hotel, Spa & Manor House; Winchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local hospitality venue near Winchester is seeking a Front Office Receptionist to deliver outstanding guest service. You will oversee guest check-ins, manage room allocations, handle queries, and ensure customer satisfaction. This role requires prior experience in hospitality and a passion for service excellence. Competitive benefits include free health club membership, discounts, and training support.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Access to Employee Assistance Program

FREE parking

Qualifications

• Previous experience in front office, reception, or front of house.
• Excellent customer service skills essential.
• Ability to manage conflicts and provide quality service.

Responsibilities

• Oversee guest check-in and check-out processes.
• Handle guest queries and complaints efficiently.
• Maximize revenue through upselling and guest services.

Skills

Outstanding customer service skills

Conflict resolution skills

Quality & standards driven

People management experience

Job description

Social network you want to login/join with:

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

Benefits include:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!

What will I do?

Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest's stay, reviewing room allocation, advising on rates, packages, and promotions, handling guest issues and complaints, and maximizing revenue.

Is this the role for me?

Previous experience within a front office, reception, or front of house position, or equivalent.
People management experience.
Quality & standards driven.
Outstanding customer service skills.
Conflict resolution skills.

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4-star, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features the Scene restaurant and bar & lounge, a terrace, and offers afternoon tea, private dining, and meeting & event spaces, as well as a separate Manor House. Leisure facilities include a pool, gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.